Dispatcher SERVICE 100% (m/f/d) – Job offer at Heidelberg Schweiz AG

Heidelberg is the world market leader in solutions for the entire print media industry and operates in more than 170 countries. We set standards in terms of quality and customer satisfaction. Heidelberg Schweiz AG and its employees successfully ensure sales and service of equipment and materials in all regions of Switzerland and the Principality of Liechtenstein.

In order to continue our success story, we are looking for a dedicated dispatcher (m/f/d) for our eight-person first level service support team in the office.

In this key position, you and a team of 8 people are jointly responsible for the economic management and scheduling of our field service technicians. In the event of incidents, you will ensure that our service operations run smoothly and thereby further strengthen good customer relationships.

Your tasks include:

• Customer coordination and work preparation: You are the contact person for our customers and field service technicians in the event of incidents and ensure that all technical operations are optimally prepared.
• Telephone support: As part of our team, you will be responsible for technical telephone support to ensure fast and efficient solutions for our customers.
• Operations planning: You will be responsible for coordinating service operations in operational service and maintenance management throughout Switzerland and the Principality of Lichtenstein.
• Second Level Support: In cases of escalation or complex technical issues, you are the interface to the parent company and ensure effective communication and solution finding.
• SAP-System: You create appropriate customer offers in SAP, define the required spare parts and thereby create the necessary transparency for digital invoicing.
• Subprojects: You develop, lead and implement sub-projects to continuously improve our service quality. Through independent evaluations, you create the necessary transparency for our success.
• Scheduling representative: for other service areas.

You disposehave basic technical and/or commercial training (e.g. businessman, technical clerk, clerk in a technical industry, etc.). Organizing and planning is in your blood. You have a talent for languages ​​and can communicate in German and French. The focus of this task is that you plan our field sales team efficiently, economically and customer-oriented and, as a reliable partner, support our good service at all times. As a flexible, developable and structured person, you are open to challenges and opportunities. MS Office knowledge is a must, SAP knowledge is a plus. Your personality is characterized by a willingness to learn, independent work, high resilience and flexibility. Customer orientation and the ability to work in a team are the cornerstones of your success.

We offer You have a workplace that offers space for independence, creativity and personal development opportunities. At Heidelberg Schweiz AG, we value an inspiring working environment in which innovation and commitment are rewarded. If you are a passionate, service-oriented individual who enjoys working in a dynamic environment, then we look forward to welcoming you to our team. You can rely on thorough and detailed training in our industry. Attractive employment conditions, collegial cooperation and a cooperative management culture await you.

Workplace: Office in the heart of Bern, home office 1-2 days. Entry: Immediately or by agreement.

Interest?Then send us your complete application documents by email today and become part of our successful team. If you have any questions, please contact Marlies Stettler, Head of Human Resources, telephone 031 385 03 76.

Note: Please note that the use of m/f/d in the advertisement represents gender-neutral wording.