Apple launched the new iPhone 15 series on the market a little more than a week ago, and within a few days the company received many complaints about the unexpectedly high temperature of the iPhone 15 Pro and iPhone 15 Pro Max phones – which are the flagship phones in the series. Either after several minutes of use or while charging.
Read also: Apple issues an update to its operating system to solve the iPhone 15 overheating problem
User complaints have spread in Apple online forums and social media platforms such as Reddit and X. Apple customers said in these complaints that the back or side of the phone quickly heats up while running gaming applications, or making a phone call or video call via FaceTime.
While some users complained that the problem increased while connecting the phone to the charger, which worried users about the possibility of repeating the problem of the Galaxy Note 7 phone that Samsung introduced in 2016, as the matter reached the point where the phone exploded.
If you have purchased an iPhone 15 Pro phone during the past few days, and have noticed an increase in the temperature of the phone, do not worry, because you are not alone. Therefore, in this article, we will review the reasons for the high temperature of the iPhone 15 Pro phones that Apple said, and we will also learn about the solution provided by the company:
What are the reasons for the high temperature of iPhone 15 Pro phones?
In the beginning; Some analysts and experts said that the problem of high temperature in the iPhone 15 Pro phones may likely be due to the new design, especially the frame made of titanium, as titanium is a poor conductor of heat, which may hinder the phone’s ability to dissipate heat, while Apple had previously used it. Stainless steel on Pro models.
Analysts explained that Apple made some concessions in designing the thermal system to achieve lighter weight in its new phones, such as reducing the heat dissipation area and using a titanium frame, which negatively affected thermal efficiency.
Some reports have also appeared indicating that the problem may be in the new processor (A17 Pro) manufactured with 3nm technology, which contains a stronger graphics engine to improve gaming performance, as this component, which aims to help improve gaming performance, could be the reason. Phones get hot.
While some users blamed some applications, including Instagram, Uber, and others, for the iPhone 15 Pro overheating problem.
Apple’s statements about the problem:
The escalation of complaints and the large number of expert analyzes of the problem prompted Apple to make statements about the problem and the mechanism for resolving it that it will follow. Apple’s speed in responding is due, of course, to the extent of the impact of this problem on the sales of new phones.
Apple said in its statements that the problem of high temperature faced by owners of the iPhone 15 Pro and iPhone 15 Pro Max phones has nothing to do with the new design made of titanium, but is due to an error in the iOS 17 operating system. It also denied that the problem is related to the new A17 Pro processor. Ultra-fast.
The company said that the new design, which combines a titanium frame with an aluminum structure, provides better heat dissipation compared to previous Pro versions with stainless steel frames.
Apple also explained that the phone may appear warm during the first few days after setting it up or transferring data from the old phone, due to increased software activity in the background.
in addition to; Apple pointed to another factor that causes the new iPhone 15 phones to overheat, which is the new USB-C charging port. Apple said that the maximum charging capacity that the (USB-C) port in the iPhone 15 Pro and Pro Max can handle is 27 watts. So when using a charger with a power of more than 20W, it is normal for the phone to heat up more than usual.
What solution did Apple provide?
Apple confirmed in its statements that it had discovered a bug in the operating system (iOS 17) that negatively affects the performance of the phones, and said that it would issue a new update for the iOS 17 system in those phones to address the problem, indicating that the upcoming update will not reduce the performance of the (A17 Pro) processor or negatively affect it. in long-term performance.
Apple confirmed in its statements to Forbes magazine that there are some external applications that cause the problem of overheating in the new iPhone 15 Pro phones, including: Uber and Instagram applications, and the Asphalt 9 game application, as these applications cause increased load on the system.
Apple stated on this point that it is working with the developers of these applications on the fixes that are under implementation, and updates will soon arrive to users to solve this problem.
It is worth noting that Meta released an update to the Instagram application on September 27, which addressed this problem.
iOS 17.0.3 update:
Yesterday, Apple released the iOS 17.0.3 update to iPhone users, and said that this update provides fixes for important errors, corrections for security vulnerabilities, and also addresses the high temperature in the iPhone 15 Pro and iPhone 15 Pro Max.
Finally, Apple emphasizes that there is no risk to the safety or long-term performance of the new iPhone 15 phones, as iPhones and other iOS and iPadOS devices have built-in protections to prevent overheating. If the temperature inside the iPhone exceeds the normal rate, it protects its components by regulating the temperature.
Source/agencies
2023-10-07 01:01:00
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