Jakarta –
Service face recognition Train boarding was protested because it was considered to be invading passengers’ privacy. PT Kereta Api Indonesia (KAI) provided an explanation.
Discussions about the face recognition boarding protest service were widely discussed on Twitter social media, which has now changed to ‘X’. In the upload, one netizen asked that the policy be reconsidered.
VP Public Relations KAI Joni Martinus spoke. Joni asked the public not to worry about data security in the facial recognition feature used by KAI.
“KAI has good information security management. KAI also routinely continues to improve the security of data managed by the company,” said Joni to journalists, Monday (2/10/2023).
KAI, said Joni, has programmed the use of special facial recognition at the north gate, Bandung Station starting October 1 2023. Even so, KAI is still listening to responses from the public regarding this policy.
“Passengers can still board manually at the north gate of Bandung Station. There are officers available at that location who will assist with the manual boarding process (mobile boarding). Don’t hesitate to ask for help if you have problems,” he continued.
KAI has started using facial recognition for boarding since September 28 2022. This facial recognition aims to make the boarding process easier and faster for customers.
Currently there are 9 stations that have facial recognition installed, namely Bandung, Yogyakarta, Surabaya Gubeng, Malang, Solo Balapan, Gambir, Cirebon, Surabaya Pasar Turi, and Semarang Tawang Bank Jateng stations.
Daop 2 Bandung’s public relations manager, Mahendro, said that the public’s enthusiasm regarding facial recognition was quite good, especially at Bandung Station. From June to August, there were 46,579 passengers who used the facial recognition feature at Bandung Station.
“Since it was implemented on September 28 2022, there have been 155,189 customers who have used this service,” said Mahendro.
See also the video ‘KAI Spills the Beauty of the ‘Suite Class Compartment’ Luxury Class Train’:
(isa/idn)
2023-10-02 13:38:03
#Face #Recognition #Boarding #considered #disturb #privacy #KAI #Manual #boarding
