PosteMobile should look to the future, instead it seems to live in the past. He doesn’t realize, for example, that a game streaming session consumes a lot of bandwidth, or that downloading an Xbox or PlayStation game requires even more than 100 GB. It thus happens that users who have subscribed to the offer for surfing advertised as unlimited, after consuming more than 480 GB, have received an SMS alerting them that the data traffic used is not consistent with normal use. good faith of the service. As if to underline an “illegal” use, such as the downloading of films.
PosteMobile doesn’t even realize that those who choose its offer do so because they have no alternatives: they don’t have an FTTH (maybe they did) and they don’t even have an FTTC. A wireless connection like the one you sell, advertising unlimited traffic, is the only way for some people to keep up with times where services and contents travel over the network, with the physical medium disappearing.
PosteMobile is careful in communication, and talks about unlimited data traffic, because it is effectively unlimited: however after the 480 GB consumed, with throttled navigation at “56 Kbps modem” style speeds, it is really difficult to continue using it.
Reading the small footnotes brings us back to reality: “The customer is required to use it lawfully, correctly and in good faith. By way of example, a standard traffic profile for personal use (Article 5 of the General Contract Conditions) means a volume of data traffic generated in the calendar month that does not exceed, for two renewal periods, even non-consecutive within 12 months, at least 4 times the average traffic volume developed by active customers with similar offers, equal to 120GB/month , or to the different threshold indicated on the website.”
In any case, there are two problems, and they are not trivial: the first is that although the offer has a limit of this type, there is no consumption meter or notice anywhere. People don’t know if they’re approaching the threshold, they only notice it when they’ve crossed it.
The second is that this note has only recently been added to the site and is completely absent in the contracts. Those who signed up for the offer last year could not have known about this limitation, yet PosteMobile is blocking them too, retroactively.
Here is a letter from a reader:
Good evening, my name is Giancarlo and I have been a Poste Mobile Home user for 18 months. In the contract I signed, there is no wording on the limit of consumable GB. The wording appeared on the new contracts made in June and no changes were communicated to us old customers. Since July 1, all customers, myself included, have received messages in which they report that the 480 GB limit has been exceeded. Many longtime customers were actually limited to less than 1 Mbps on August 1st. I tried to stay below 480GB in July, and I currently have no limitations. The Poste Mobile site has no counter where you can check consumption. What baffles me is that many people have been restricted for exceeding that threshold in previous months, so a de facto retroactive rule. I’m not doing anything at the moment, but as soon as I get the block I will file a complaint with Agcom as there is no such wording in my contract, it was sold as truly unlimited and the information sheet on the site still does not mention this limit.
As we have seen in the contracts, the footnote that speaks of lawful use exists, but nowhere is it decided that this lawful use is 480 GB per month.
Furthermore, the tariff transparency page, which should explain all the conditions of an offer, clearly speaks of unlimited traffic and there are no exceptions for download or upload speeds.
Same thing for the summary of the contractual conditions: no reference to the 120 GB month or the 480 GB limit, nor to a reduction in browsing speed. It reads only 300 Mbps downloads, timed internet and “UNLIMITED” volume.
It is not so.
2023-08-03 16:23:52
#PosteMobile #Casa #deceives #customers #promises #unlimited #traffic #turns #tap
