The Use of Music in the Hospitality Sector to Reduce Crime and Promote Positive Behavior

Wrexham Welsh McDonald’s in trouble

Youth gangs are making life miserable for the McDonald’s franchisee in Wrexham, Wales. The attacks have happened time and time again, requiring separate reports to be issued by Inspector Luke Hughes of the North Wales Police Department. A group of 20-30 young gang members are the cause of the problem.

Tired of the misdeeds and anti-social behavior of this group, the person in charge has been inspired by McDonald’s in Shepherd’s Bush, which through the use of classical music has managed to significantly reduce the number of riots that take place on its premises. Of the 71 incidents that occurred in 2017, they have gone down to just a fraction.

Fight crime with classical music

Atul Pathak pioneered the experience. In Shepherd’s Bush, they used classical music at certain times of the day to define the environment they wanted: one that was calmer and calmer. They were successful, and the brand took notice.

McDonald’s has extended this methodology to other stores located in troubled neighborhoods. They usually play classical music in the middle of the afternoon and keep it going until closing. In some venues, the joyful symphonies of the great masters are heard only late at night: they don’t need to be played at other times of the day.

From McDonald’s, they indicate that “they have tested the effects of classical music in the past and have put it in some of the restaurants since it encourages more acceptable behavior.”

Beethoven and el McDonald’s de Wrexham

Wrexham McDonald’s will follow the chain’s guidelines. For this, from five in the afternoon, happy melodies composed by Beethoven will be played in the venue. In addition, the Wi-Fi will be turned off after that time to avoid attracting troublesome young people. If they are successful, they intend to say goodbye to the experiences they have lived up to now: assaults, unnecessary use of fire extinguishers, vandalization of the facilities, and inadequate treatment of staff and customers. We hope they are successful.

How did classical music help reduce incidents of violence at the McDonald’s in Shepherd’s Bush?

The McDonald’s franchisee in Wrexham, Wales is facing trouble with youth gangs causing havoc at its restaurant. Police Inspector Luke Hughes has issued multiple reports on the ongoing attacks, attributing them to a group of 20-30 young gang members.

Fed up with the disruptions and anti-social behavior, the franchisee has sought inspiration from McDonald’s in Shepherd’s Bush, which successfully reduced the occurrence of riots at its premises by playing classical music. Following their lead, McDonald’s plans to implement the same strategy in troubled locations across the country.

Atul Pathak, who pioneered the use of classical music at the Shepherd’s Bush location, achieved remarkable results. By playing classical music during specific times of the day, the environment became calmer and more peaceful, leading to a significant decrease in incidents. McDonald’s has now decided to implement this approach in other restaurants located in troubled areas, playing classical music from the afternoon until closing time.

The Wrexham McDonald’s will adhere to this new guideline and will play happy melodies composed by Beethoven starting from 5 pm. Additionally, the restaurant will turn off its Wi-Fi after that time to discourage troublesome individuals from gathering. The aim is to eliminate the previous experiences of assaults, misuse of fire extinguishers, vandalism, and poor treatment of staff and customers. The restaurant hopes that the implementation of classical music will encourage more acceptable behavior and create a better atmosphere for everyone.