Improved customer service, extension of the mobile network, better pricing… The public telecommunications operator is committed to offering better quality of services to users from May 15, 2023.
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Cameroon Telecommunications (Camtel) is on the offensive. After promoting its mobile money solution a few days ago when private operators suffered from consumer “airplane mode”, the public company is making a new exit. In a press release, the General Manager of Camtel Judith Yah Sunday epse Achidi informs the public of the commitments that the company has decided to make after consultation with the Minister of Posts and Telecommunications. Unlike other operators, Camtel is more promising.
Indeed, in addition to the reimbursement of unused data, a commitment made by MTN and Orange, Camtel goes further. She announces that she will offer and maintain the most competitive rates in the sub-region and the most innovative packages, inaugurating in Cameroon unlimited internet at a lower cost “. This measure should come into force on May 15, 2023. Another important promise concerns the improvement of customer service, one of the big problems often raised by Camtel subscribers. In this regard, Judith Yah Sunday announces that ” from the end of May, Camtel is committed to halving the reaction time of our customer service via our various channels, in the event of a customer request ».
Public telecommunications company, Camtel is the supplier of other players in the sector but also operates in the retail market. Only, its network coverage on the mobile phone is often questioned. Many subscribers complain about the absence of the Camtel network in certain localities of the country. On the question, Judith Yah Sunday indicates that it will be implemented from the second half of the year 2023, the extension plan entitled “mobile network expansion”.
