Ubisoft lays off 60 customer service employees in the US and UK offices

• Information on the job cuts was provided by Ubisoft’s head of social operations. Matthew Hayeswho noted that around 60 people “were fired today without notice”.

I was fired today without warning (along with 60 other great people). I’m divorced, live alone with a mortgage and have a daughter that I love and support, so if any of you have any leads please reach out. Thank you so much. <3

– Matthew Hayes (@MatthewFace) May 10, 2023

• Ubisoft has confirmed the job cuts, with its representative stating that “Ubisoft’s Customer Relations Center team is evolving its organization to focus on areas where we can have a significant impact while remaining true to our commitment to support our players all over the world” (via GamesIndustry.biz).
• According to the company, employees in two offices in the United States and the United Kingdom have been affected by the layoffs.

In January, Ubisoft canceled three games and wrote off €500 million in research and development costs related to upcoming or canceled titles. Ubisoft also announced a “targeted restructuring”, which resulted in layoffs. Soon after, comments by Ubisoft CEO Yves Guillemot sparked controversy and led to a strike.

In March, the company also announced a reorganization of its European subsidiaries. In addition, it is said to have closed some of its offices in the region, an internal email stating: “To meet the challenges of the future, Ubisoft’s management has decided to close a number of subsidiaries in Europe.