WARTAKOTALIVE.COM, JAKARTA- Head of BPJS Kesehatan South Jakarta Branch, Diah Sofiawati said, her party continues to disseminate the latest information regarding the simplification of administrative services at BPJS Kesehatan and services at health facilities.
One of them is through the ‘Coffee with JKN’ program which was held with a number of media.
The activity took place on Tuesday (9/5/2023) in Tebet, South Jakarta, as part of an effort to improve the quality of services for the National Health Insurance Program (JKN).
“In accordance with one of the main focuses of BPJS Kesehatan, namely improving the quality of service to participants, BPJS Kesehatan continues to strive to maximize the use of technology in the current digitalization era, both in terms of membership administration services and services at health facilities,” said Diah Sofiawati in the event.
“The goal is for participants to be able to obtain JKN information, manage membership administration and access health services easily and quickly, just using a smartphone via an application or service channel without face to face contact,” he added.
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Diah Sofiawati then explained the applications and service channels without face-to-face that were previously mentioned, consisting of the Mobile JKN application, BPJS Kesehatan Care Center 165, Voice Interactive JKN (VIKA), JKN Chat Assistant and Administrative Services channel via Whatsapp.
Diah hopes that all JKN participants, including the people of South Jakarta, can take advantage of this facility according to their needs.
On the same occasion, Diah Sofiawati highlighted one of the features of the Mobile JKN application that has a significant positive impact on the implementation of JKN, the feature is called Service Registration (Antrean).
The Service Registration (Queue) feature can be used by JKN participants to retrieve queue numbers online when they wish to seek treatment at First Level Health Facilities (FKTP) or at Advanced Level Referral Health Facilities (FKRTL).
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“With online queuing services that are integrated into the Mobile JKN application, patients or JKN participants do not need to stand in long queues at health facilities, because they can take queue numbers from anywhere, be it their homes, offices and other places as long as they have an internet connection. This feature is also a powerful way to prevent the accumulation of patients,” he explained
“On a massive basis, of course, we always coordinate with health facilities in the South Jakarta area to continue to optimize the implementation of this online queuing system,” he added.
Apart from these conveniences, Diah Sofiawati added, information is just as important as applications and service channels without face-to-face meetings.
Now the National Identity Number (NIK) found on the Identity Card or Family Card can be used as the identity of JKN participants at health facilities.
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“For participants who want to seek treatment or get services at a health facility, now it can be easier and more practical because it is enough to show the NIK on the National Identity Card or Family Card as their membership identity, so they don’t have to worry anymore if their JKN card is left behind or damaged. he added.
With various efforts to improve the quality of services that have been carried out by BPJS Health and all elements of the JKN ecosystem, it is hoped that people who have joined the JKN program can maximize their use.
