After three consecutive barometers with the worst percentage of satisfaction with respect to its municipal public services (30% in 2019), and with the largest number of dissatisfied (and 37 %), Jerez de la Frontera becomes, along with La Coruña, the one that achieves the highest percentage of satisfactionand 83 % of positive opinions, and the second city with less dissatisfied (5%), only surpassed by Oviedo, which obtained 2%. These are the results of the study carried out by the Urban Services Observatory (OSUR) with his IV Barometer of satisfaction with public servicesin the 30 most populated municipalities of the country.
The national average in overall satisfaction with municipal public services stands at 63%, 20 percentage points below the sherry results, while the national average of dissatisfaction is 16%, 11 points above the score registered by the people of Jerez. For this reason, the results obtained place Jerez in second position in the comparison of the 30 cities analyzedtied with La Coruña.
It should be noted that the benefits of public transportation y water supply improve their results both in satisfaction and in unfavorable opinions. garbage collection It remains the same in satisfaction, but reduces negative evaluations. On the other hand, the service street cleaning and the park care and conservation of public spaces worsen compared to the previous barometer (2019) and obtain the worst rating of all the Spanish municipalities studied.
In order of valuation, the service of garbage and waste collection, which obtains a brilliant 79% of positive opinions (36 percentage points more than in the year 2019, and 19 percentage points above the average), and 14% of dissatisfaction (18 percentage points of improvement with respect to the 2019 study ). The most valued is container service and selective collectionwith 78% acceptance, and customer service when there are incidents, with 75% of respondents satisfied.
He water supply It remains the second best service, with a very high 78% satisfaction, four percentage points above the national average (74%), and 17% more than in 2019. The aspect that more satisfies For the respondents it is the operational management (pressure, continuity of the service, operation of the meter, etc.), with 85% satisfaction, followed by the quality of the water supplied, with 84% favorable opinions.
As for the public transportationit has gone from 37% of Jerez residents satisfied with the service to 75%, which represents 15% above the national average. There is no aspect of the service that gets less than 80 satisfaction points.
He care of parks and gardens and conservation of public spaces and sports facilities Get 70% satisfaction, and only 15% dissatisfaction. These two figures turn around what was the worst-scored city service among the 30 cities analyzed, and make it one of the best, 15% above the national average, which stands at 55% satisfaction. No aspect of the service falls below 79 percentage points.
The street cleaning, other years very red lantern of the services in Jerez, reaches 71 percentage points of satisfaction in 2022, for only 15% of dissatisfaction, and places the service at 19 percentage points above the national average. All items get 70% or more satisfied.
For Lorenzo Davilageneral director of OSUR: “Jerez de la Frontera has become the miracle city, with a rating above 70 points in all public services. With garbage collection and water supply in excellent levelsthe rest of the services fight for the notable alto. If we take into account that in the previous edition it was in the caboose, it is clear that the City Council has done everything possible to reverse the terrible situation inherited, and the citizens appreciate it. Congratulations”.
The results of this fourth edition of the Barometer are the result of a survey carried out by ODC to a total of 5.210 personasand that reflects the opinion of citizens about municipal public services in the 30 most populous cities of the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de la FronteraSabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
OSUR – AESP
The Observatory of Urban Services (OSUR) is a platform belonging to the Association for Excellence in Public Services (AESP) that wants to become a speaker of the opinions of citizens about their municipal services: “We want to defend the interests of taxpayers to that they receive excellent services in the most everyday aspects of their daily life, which are precisely the services that the municipalities must provide.At OSUR we focus on analyzing how cleaning, transport, water, lighting and other services are provided that They depend on the municipalities.
