Bank fails to inform woman before putting her house on the market, resulting in her receiving €120,000 in compensation.

In a shocking turn of events, a woman in Ireland has been awarded €120,000 in compensation after her bank put her house on the market without her knowledge. This gross violation of the homeowner’s rights has raised serious concerns about the transparency and accountability of financial institutions. The victim, who wishes to remain anonymous, spent years fighting for justice and finally succeeded in receiving the compensation she deserved. This case highlights the importance of consumer protection laws and the need for vigilance when dealing with banks and other financial institutions. In this article, we delve deeper into this outrageous incident and explore the aftermath of the victim’s struggle for justice.


Last year, the Financial Services and Pensions Ombudsman (FSPO) resolved 212 investigated complaints against firms, with one case resulting in compensation of €120,000 after a bank sold a homeowner’s property without their knowledge. The FSPO disclosed in its latest annual report that it closed a total of 629 complaints through investigation services in which 96 were upheld, partially upheld, or substantially upheld with an average compensation of over €6,400. Additionally, 116 were resolved during investigation on foot of an offer from the provider with an average value of over €8,300. The report highlighted several individual cases of which one, involving a mortgage holder named Cathy, ultimately received €120,000 in compensation. Meanwhile, banks remained the subject of most grievances, and customer service complaints increased from 23% to 28%. The FSPO received fewer than 100 complaints relating to the exit of Ulster Bank and KBC Bank Ireland from the market, while continuing to receive tracker submissions relating to the tracker-mortgage scandal.


In conclusion, it’s always important to be aware of your financial assets, and to keep track of your finances. This woman’s unfortunate experience highlights the importance of checking your accounts regularly and keeping in touch with your banks. It’s a case that every bank customer should take note of, as it only takes one mistake on the part of the bank to cause considerable distress and financial loss to customers. The compensation awarded to the woman is a step in the right direction towards holding banks accountable for their errors, and a reminder to us all to remain vigilant when it comes to our finances.