N． Anand N. Anand
Jean-Louis. Jean-Louis Barsoux
Under stress, teams tend to regress into unhealthy coping mechanisms; these mechanisms are rooted in human evolutionary psychology.
Teams act as a community, instinctively looking for ways to alleviate the collective anxieties of its members. Teams may unconsciously push unwanted roles, such as scapegoats or crew saviors, onto one or more members and become involved in behavior-distorting interactions; Enemies instead of advancing the actual mission.
The authors of this article explore how to spot these harmful patterns and break the constraints that ensue. They also illustrate a powerful tool for working with high-level teams: social graphs, which represent teams in images. The connections among members, and how they interact with each other. When teams understand the unconscious forces that affect them during times of stress, they are less constrained by those forces and more committed to improving performance.
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