A Lidl customer wrote about a cash register breakdown on Facebook. But: is the frustration meant seriously? And how does the discounter giant react to this?
In the supermarket you experience all sorts of things again and again. Whether at Kaufland in Heilbronn or at Lidl in Neckarsulm, there is always something going on. But there are not only one or two highlights between offers and campaigns on site, customers of the discounter giant Lidl also cause excitement and curiosities online. A customer has now complained on Facebook about the checkout in the branch. But is that a valid reason?
Customer is annoyed on Facebook about errors at the Lidl checkout
The Lidl customer, who has now complained on Lidl Germany’s Facebook page, begins her post in a friendly manner and greets the team, but then the excitement begins. “Something unbelievable happened in one of your branches today,” Claudia M. starts her post. She checked the receipt after her purchase. The value of goods: 160 euros.
Many a receipt makes customers suspicious. The sum is for a weekly shop with the rising prices in the supermarket, which Aldi, Lidl and Kaufland face echo24.de already mentioned, but not entirely unusual. But the customer’s frustration quickly becomes clear: “I was shocked and horrified to find that I was being charged twice for a product.”
Curious Facebook post: Lidl customer speaks of “traumatic experience”
What is a simple faux pas for many people seems like a shock experience for Claudia M. But the product that was charged twice at the Lidl checkout caused real horror. It is not an expensive item. The customer on Facebook: “This was a yeast product for €0.15.”
15 cents were therefore calculated twice at the Lidl checkout, i.e. 30 cents at the end. As an excuse, M. demands “a shopping voucher to be able to cope with this traumatic experience”. For many people who have read the comment on the Lidl Facebook page, the post is strange and causes incomprehension.
Customer with a strange complaint: Lidl reacts so professionally to a possible joke
But the frustration post is probably not meant to be taken seriously. Even if the user writes without emojis, of which there are now 21 new ones on Whatsapp, the supposed yeast hammer at the Lidl checkout is more of a joke. Possibly even one to make fun of the many complaints that often seem too puffed up. Nevertheless, the discounter Lidl seriously responded to the “complaint”.
“It’s very annoying that there was an error during the checkout process. Of course it shouldn’t be like that,” said the Lidl Facebook team. The Schwarz Group company is also asking for more information via private message so that “we can help you as quickly as possible”. Other users take it with humor. One writes: “It’s good.” Another user asks whether you should set up a Paypal donation account.
