ABU DHABI, 1st March / WAM / The Federal Authority for Identity, Nationality, Customs and Ports Security concluded its innovative activity that it implemented at the state level throughout the month of February during this year’s session of the Innovation Month initiative “UAE Innovates 2023”, amid a large public turnout.
The authority stated, in a statement, that the total number of innovative initiatives and events it implemented during the month amounted to 155 initiatives and activities, which varied between dialogue sessions, brainstorming sessions, multiple competitions, innovative presentations, a review of smart services, an innovation hackathon, and multiple exhibitions through 11 exhibition platforms. About 130 employees from different levels and organizational units participated in the implementation of the events.
The geographical scope of the authority’s participation in the activities of the Innovation Month for this year expanded to include all the emirates of the country and places where customers and members of society gather, such as the Zayed Heritage Festival and the Global Village, in addition to cooperation with many government and private institutions in implementing the activities, emphasizing the importance of partnership, cooperation and coordination with all active institutions in society. In carrying out tasks and responsibilities and fulfilling national obligations and entitlements.
His Excellency Major General Suhail Saeed Al Khaili, Director General of the Authority, said: “The current session of the month of innovation, “UAE Innovates 2023”, is an exceptional session for the Federal Authority for Identity, Citizenship, Customs and Ports Security, given the number of activities that have been implemented and the number of affiliates participating in them, and the wide geographical scope of activities and initiatives. In addition to the great public turnout for participating in the events, getting acquainted with the smart services system, experiencing the innovations presented, the quality of the activities and initiatives that were implemented, and the central innovative issues that were raised and discussed over a period of 28 days.
His Excellency added that the quality of the activities and the volume of participation reflects the authority’s keenness to consolidate the culture of innovation and spread innovative and creative thinking among members of society, achieve effective communication with customers, and motivate them to participate in the design and development of the smart services system provided by the authority by getting to know their opinions and suggestions during dialogue sessions and taking action The necessary steps to meet their aspirations and desires.
His Excellency Major General Director General of the Authority pointed out that the authority’s success in developing channels and methods of communication with customers of different nationalities, groups and ages contributed to simplifying the procedures for providing services and proposing innovative tools to be presented to customers in their places of residence and facilitating the process of accessing these services at any time and from anywhere. This helped the Authority achieve the goals and standards of the National Strategy for Government Services.
And on the effects and results of the authority’s participation in the “UAE Innovates 2023” initiative, His Excellency Major General Suhail Al Khaili expressed the authority’s happiness with the results achieved in this field, indicating that the authority succeeded during the current session of the month of innovation in establishing a culture of innovation among the segments of society and was able From reaching new categories of citizens, residents, school and university students, and the female component through being present in festivals, heritage villages, schools, and national and women’s associations.
He added: “The outputs of the Customer Councils Hackathon held by the Authority throughout the month contributed to benefiting from the immediate implementation of 19 innovative ideas out of the 50 ideas that were put forward during those councils. In terms of procedures, cost, timing, and work teams, and these ideas will have a positive impact on the quality and mechanism of providing smart services, as well as procedures, communication channels, time of arrival, and access to services, in a way that enhances customer happiness, improves the quality of life of society, and raises the level of competitiveness of the UAE in international indicators. In the field of identity, residence, living and innovation.
Among the most prominent ideas presented and implemented during the innovation sessions and events, is the launch of the electronic identity form in a new form to meet the needs of customers, where a new response code was created that allows the customer to track the status of the request and know the course of the transaction automatically, and a response code was added to the customer voice portal, which It allows the customer to directly enter the portal and submit inquiries, evaluation and observations, in addition to creating a response code that facilitates the process of accessing the system of fingerprinting appointments for customers, and changing appointments according to them, in addition to working on updating the authority’s smart application by adding warning notices to customers to inform them of the official documents that It is almost finished for its renewal in order to avoid the resulting delay fines.
In dialogue sessions with customers and community members, the Authority reviewed the “Happiness Bus” project, which is equipped with all the equipment and tools for the delivery of services or that aims to visit senior citizens in their homes to complete their transactions without the need to visit customer happiness centers.
The Authority revealed the results of the dialogue sessions held within the framework of this year’s Innovation Month, noting that it witnessed positive participation by partners, customers and members of the community. These participations resulted in a package of development ideas and projects, numbering 65 ideas and 4 development projects, including many The various work axes and the system of smart services provided by the authority, and the innovation team and strategy and future management, in cooperation with the competent departments, will implement these ideas and embody them on the ground during the new strategic session of the authority.
In this context, His Excellency Major General Director General of the Authority praised the performance of the innovation team and the concerned departments in the Authority at the state level during the current session of the month of innovation and appreciated the level of the activities that were implemented. And everyone was up to the responsibility, and all the events were committed to the directions of the wise leadership and the principles, values and axes of the national strategy for innovation.
His Excellency pointed out that the authority attaches great care and importance to research and development as an important tool to reach innovation in the performance of operations, the provision of services, the satisfaction of customers, and the achievement of national targets and entitlements in this field through the implementation of many development plans in support of research and development, in addition to the establishment of the innovation center in the authority and the expansion of support for incubators. Innovation and provision of a package of legislation and infrastructure within the fields of innovation in order to achieve institutional objectives, and give priority to technical investment that stimulates innovation in order to raise the level of performance and productivity and contribute to the development of the Authority’s activities and operations to achieve flexibility, proactivity and institutional agility.
