The company does not organize its own trips, but mediates in tickets, hotel reservations and car rentals through Vliegtickets.nl and WTC.nl, among others. Vakantiediscounter has been in British hands since the end of August and is no longer part of Otravo.
Unavailable
In the statement Otravo says customers and employees have been made aware of the situation. According to Otravo, anyone who has already received a ticket shouldn’t worry and take no action. Travelers who have not yet received a ticket are advised to contact the airline directly.
Customer service is currently unavailable, according to Otravo. Even the company spokesperson is not allowed to say much more than stated on the Otravo website. “We are working hard to provide clarity for customers, employees, suppliers and partners.”
During the corona crisis, Vliegtickets.nl and WTC.nl came under fire because they were almost inaccessible to people who wanted to rebook their flight ticket or wanted their money back due to travel restrictions and lockdowns.
Frustrated customers
Mediators have not posted new messages on social media for at least a year. below the latest posts mostly contain reactions from frustrated customers who want their money back, but are unable to get in touch with customer service.
Otravo was founded in 2014 from the merger of Vliegtickets and WTC. Other brands were added later. Otravo has an annual turnover of almost 2 billion euros.
