Spaniards confirm the good functioning of municipal public services, with 63% satisfied

The results of the IV Public Services Satisfaction Barometer, promoted by the Urban Services Observatory (OSUR), show an increase in the global satisfaction index of municipal services, going from 57 percent registered in the year 2019, to 63 of this 2022.

The number of dissatisfied people is also reduced, by four percentage points, and there is a general decrease in the most critical positions, while those who are very positive and indifferent increase, the latter especially in cities with traditional good results, according to the data provided. to Europe Press.

The water supply remains the best valued public service in Spain, with 74 percent of positive evaluations and only eleven percent of dissatisfied people.

The results of this fourth edition of the Barometer are the result of a survey conducted by ODC to 5,210 people in order to reflect the opinion of the citizens of the 30 most populated cities in the country, such as Madrid, Barcelona, ​​Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijn, L’Hospitalet de Llobregat, Vitoria, A Corua, Granada, Elche, Oviedo, Terrassa, Badalona, ​​Cartagena, Jerez de la Frontera, Sabadell, Mstoles, Santa Cruz de Tenerife, Pamplona and Alcal de Henares.

According to the results, there is a general improvement in municipal services, especially care services for green areas and conservation of public spaces and street cleaning, which go from 37 percent of positive evaluations, to 55 and 52 percent, respectively.

With 74 percent, the water supply is the service most valued by the Spanish. More than seven out of ten people are satisfied, and only eleven percent express dissatisfaction.

Compared to the previous edition, the most valued aspects of the service are maintained: operational management (proper functioning of the meter, pressure, continuity of service), and the quality of the water supplied.

In second place, the public transport and mobility service obtains an average satisfaction rate of 60 percent, three percentage points more than in the previous barometer of 2019.

Dissatisfied people represent 16 percent, one percentage point less than in 2019. The state of cleanliness and conservation of public transport vehicles and the frequency of buses are the most valued aspects, with 59 percent of people satisfied, although it drops 13 percentage points compared to the results of 2019. The fluidity of vehicle traffic and the price also improve, and are very close to the approved price.

The collection of rubbish and waste obtains 60 percent of positive opinions and 18 of dissatisfied users. What is most appreciated by users is the frequency of the rubbish collection service and the container service for selective collection.

The care of green areas and the conservation of public spaces and sports facilities occupies fourth place, in order of valuation, and rises 18 percentage points, to 55.

The number of dissatisfied people improves, from 26 percent in 2019, to 21 today. The highest score, with 55 percent satisfaction, is obtained by the quality of the facilities, but the rest of the aspects examined are around 45 percent satisfied and much less dissatisfied (-20 percent).

Street cleaning is at the bottom, despite the fact that it rises 15 percentage points compared to 2019, scoring 52 percent of satisfied people, and 27 unsatisfied, ten percentage points less than in the previous barometer.

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