Facebook has become one of the largest and most important social networks in the world. However, due to its wide reach and use, many of its users have had problems with their account on more than one occasion, be it to log in, plagiarism, spam, false identity, etc.
That is why, if you notice any problem with your account and you don’t know how to solve it, we will help you solve it below. If you do not know who to contact right now, we will tell you, since this platform has several Contact forms.
Facebook help page
The first option you can take into account to solve a problem with Facebook is its help page, where you can find some options that you may need. They are between them: Account settings, login, privacy and security, marketplace, pages and more. You can select any of these, as the case may be.
But if you don’t know which category your problem belongs to, you can go to the search bar and punctuate the case what you are presenting In addition, this option is designed for both common users and companies.
Facebook social networks
Facebook also has a profile on other social networks, this has to do with an option to establish a more direct communication with the platform, have news, or resolve any doubts and inconveniences. Therefore, you can contact her in case you have problems with Instagram, Twitter, LinkedIn o WhatsApp.
Report a bug
If when using the platform in web version or mobile app you had any bugs or errors, you can report it to Facebook quickly. In this way, the social network will be able to solve the problem as soon as possible so that you have a good user experience.
These are the steps to follow for the web option:
- Go to Facebook and log in with your username and password.
- Go to your profile and tap the arrow in the top right corner.
- go to “Help and support > Report a problem.”
- A pop-up window will open, “Help us make Facebook better” and “An error occurred.”
- Choose the second option and then complete the report with everything that is requested. When finished, click on “Submit” and ready.
From the mobile app:
- Go to Facebook and log in with your username and password.
- Go to your profile and tap on the three horizontal lines at the top right of your screen.
- Go to the option “Help and support > Report a problem.”
- Facebook will open a new pop-up window and you must click on the report problem button.
Here the app may show you an option to shake the phone and be able to report a problem. In this case, you must return to the section where you had the error, shake the mobile and generate the report. If you don’t want to do it, you can disable this feature and do it the traditional way.
- Then the app directs you to a section where you will be asked for authorization to include complete logs and diagnoses in the report. Now click on the blue button “Include in the report”.
- Complete the report with everything requested. At the terminal, click on “Send” and that’s it.
Other options to report and solve problems that can be found within the platform are:
- Problems creating an account on Facebook.
- Report a login problem.
- My account has been disabled.
- Solution to phishing or spam problems.
- Someone is impersonating me on Facebook.
Finally, if you are a company you can also request help, only you will have to do it through the option Facebook Bussines.
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