Avaya will offer its OneCloud solutions on Microsoft Azure

Avaya and Microsoft have expanded their global partnership by adding the Avaya OneCloud portfolio with Microsoft Azure, to provide organizations with more options to increase productivity and customer engagement.

Building on the success of Avaya OneCloud Contact Center as a Service (CCaaS) delivered on Azure, Avaya is expanding its partnership to include the Avaya OneCloud portfolio on Azure, for customers who want maximum flexibility to deploy in a hybrid cloud environment. , public or private.

Avaya OneCloud is a platform dedicated to empowering organizations to compose unique, modernized, and personal experiences that meet the ever-changing needs of their customers and employees. With it, organizations can introduce new experiences and capabilities to their existing solutions more immediately. At the same time, it enables employees to be more productive while working more innovatively, surprising and delighting your customers with every interaction.

In addition, Avaya has achieved “co-sell ready” status, meaning it will work directly with Microsoft sales and partner teams on joint sales and enablement opportunities. This strategic partnership makes it even easier for customers to benefit from their investments in Microsoft technologies by accelerating the move of contact center and communications workloads to Azure.

In addition to the reliability and scalability of Microsoft Azure, Avaya CCaaS customers will gain access to Nuance Contact Center Artificial Intelligence (AI)-powered technology, integrated into OneCloud.

Tony Lorentzen, Senior Vice President of Intelligent Engagement Solutions at Nuance (a Microsoft company) commented, “The combined capabilities of Microsoft and Nuance give Avaya customers the flexibility to create and deliver intelligent, personalized and impactful consumer interactions, with protection of long-term investment and control of your data”.

Together, Avaya, Microsoft and Nuance provide true integration, encompassing not only the contact center application itself, but also the underlying communication platforms.

In this way, Avaya OneCloud CCaaS customers will have greater customer insight through CRM data embedded within Microsoft’s Dynamics 365 solution, and benefit from the platform’s AI capabilities through Azure Cognitive Services. .

Later this year, Avaya expects to further extend the capabilities of OneCloud CCaaS with the integration of Microsoft Teams, enabling organizations to more widely use its experience and expertise in serving customers through the Contact Center.