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Maison Mère Baie-Saint-Paul facing the challenges of its success


“100% of the premises for worker accommodation are occupied and 97% of our rental spaces are currently occupied, so it’s extraordinary”, mentions Julien Dufour, Chairman of the Board of Directors of Maison Mère.

Doubts about the viability of the former complex of the Little Franciscans of Mary, which became the Mother House in 2017, have now been dispelled.

“There are beautiful big things coming for the parent company,” says the man

However, this high-speed development has not been without difficulty.

“We realized before the holidays with our general manager that there was exhaustion among our employees,” he says.

“We were in development for 4 years and there was COVID through that. All the results of the development that we did materialized in projects, projects that had to be delivered within fairly cowboy deadlines,” explains the general manager, Gabrielle LeBlanc.

Thus, the Board of Directors approached the human resources consulting firm, GO RH.

“She confidentially contacted each of the employees. Each of the employees was set aside in the form of a survey and there is a report that was submitted to the employees about 2 weeks ago,” continues Mr. Dufour.

Two findings emerged. First, the employees are proud to contribute to the Maison Mère project. But, they observe flaws in the communication plan.

“Employees want to have better communication with all the different levels of the parent company”, specifies the president.

“It’s already clearer, we know how we’re going to work together, how we’re going to function, then how we’re going to communicate,” says the NPO’s executive director.

The mandate of the external consultant will cost nearly $15,000.

“It’s very profitable because we added Services Québec’s 85% participation,” adds Julien Dufour.

GO RH continues its work with the management of Maison Mère until May.

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