Wednesday, March 23, 2022 – 21:15 WIB
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VIVA – Xiaomi Indonesia finally solved the problem related to the news that went viral on social media about Mi 11 Ultra exploding for no reason. According to Xiaomi, the solution offered has been accepted by the owner of the Rp17 million cellphone.
“We have spoken directly with Bryan and apologize for the inconvenience caused,” said the statement Head of Public Relations Xiaomi IndonesiaStephanie Sicilia, through her official statement, Wednesday, March 23, 2022.
The solution offered by this Chinese technology giant has also been well received by Bryan and Xiaomi Indonesia appreciates the input submitted regarding after-sales service.
“As a fan-oriented company, we are committed to always maintaining customer trust by continuing to maintain the best quality products and services in an effort to bring innovation to all,” said Stephanie.
Stories from Instagram account @bryanfergus0n said that he was very pleased with the end result. Brian also clarified that the use of the word ‘exploded’ was deemed inappropriate because only a few parts were burned.
“Technically, they say there is a potential for moisture to occur because it has already been serviced when I replaced the LCD before. But overall the case is over. Thank you to everyone who helped with this problem and a big thank you to the @xiaomi.indonesia team,” he wrote.
Previously it was mentioned that the Xiaomi Mi 11 Ultra phone exploded while editing a video in the Power Director application without being connected to a charger.
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