Coordinator, Sales, Marketing, Bell Mobility

Request code: 342773

At Bell, we don’t just build world-class networks, develop innovative services and create content for multiplatform media: we transform the way Canadians communicate with each other and with the rest of the world.

If you’re ready to bring innovative ideas to life and join a company that encourages the professional development and well-being of its employees, the Bell team is for you.

The Bell Mobility team brings consumers and business customers the best and latest mobile devices, wireless services and Internet of Things solutions, along with the unparalleled speeds, coverage and reliability of Canada’s best national network. We love to innovate and take on big challenges and, above all, we are passionate about cutting-edge technologies.

The BCI Sales Support Channel is currently seeking a Coordinator, Sales/Marketing who will support all lines of business within the Direct Sales Channel by implementing programs for Sales Consultants to maximize revenue potential and service while ensuring a positive customer experience.

Tasks and Responsibilities:

• Drive direct sales towards business priorities leveraging channel reports and key campaign data.
• Provide periodic sales analysis reports to assist in the development of motivational campaigns and sales incentive programs.
• Collect and analyze data on current compensation and sales incentive programs with the goal of optimizing current programs to increase sales and improve agent motivation
• Develop one-page sales incentive materials to explain incentive programs to the entire sales channel on a weekly basis
• Provide project support, acting as a go-between to help resolve system issues and troubleshoot applications
• Work closely with various systems managers to help develop custodian codes and profile application configurations
• Analyze and correct discrepancies in monthly incentive campaigns and analyze and resolve agent payment issues
• Make presentations to the sales channel on business priorities, results, new offers and new products
• Respond to channel escalations and inquiries in a timely manner to find solutions to satisfy customers
• Review results to better understand gaps and process improvements; provide these recommendations to leadership
• Take responsibility for Bell Mobility’s sales processes, join the Manager in providing feedback and fostering communications directly with internal partners and, where applicable, customers to better understand the end-to-end customer experience , then create a list of main reasons for developing solutions
• Respond to ad hoc requests as needed

Essential Skills and Abilities:

• Ability to manage multiple priority tasks simultaneously.
• Independence of spirit and assurance.
• Exceptional oral and written communication skills in English (knowledge of French an asset).
• Strong time management and organizational skills.
• Proven ability to create an environment that motivates employees to engage and work as a team.
• Experience in an inbound and outbound call center environment an asset.
• Ability to provide positive feedback to peers to improve their productivity.
• Strong decision making, problem solving and negotiation skills.

Essential Skills and Abilities:

• Strong computer skills: MS Office environment on Windows, especially with Word, Excel and PowerPoint.
• Strong knowledge of Bell sales processes.
• Flexibility and ease of working in a dynamic and constantly changing market.
• Bilingualism (French and English), an asset.
• Ease of working within a virtual team.
• Solid and recognized capacities for coaching, the identification of gaps and opportunities as well as the wealth of feedback resulting from the coaching experience.
• Great autonomy and initiative

Bilingualism is an asset (French and English). Adequate knowledge of French is required for positions offered in Quebec. The masculine credits are used without discrimination and only for the purpose of lightening the text.

Additional Information :

Type of position: Non-executive
Position status: Permanent employee – full time
Workplace : Canada : Ontario : Mississauga

Flexible work profile: Mobile work
Deadline to apply: 2022-03-21

To be considered for this role, please apply directly online. Applications submitted by email will not be accepted.

At Bell, we don’t just accept difference, we celebrate it. We are committed to creating an inclusive, equitable and accessible workplace where all staff members feel valued, respected and supported, and can reach their full potential.

We encourage people with disabilities to apply. Accommodations are made upon request for candidates taking part in all stages of the selection process. To make a request in complete confidentiality, send an email directly to your recruiter or to [email protected] so that the necessary arrangements can be made. If you have any questions about job accessibility measures at Bell, write to our Diversity and Inclusion team at [email protected].

established : Canada, ON, Mississauga

Bell, one of the Canada’s Top 100 Employers.

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