“The robot has two left feet, it’s all the same annoying”, smiles Kévin Besnard, first salesman at the King Jouet store in Barjouville. This morning, he records a new comeback: a Playmobil dinosaur robot, twice containing the same part. “It is normally very rare, it is machines that take care of arranging the different parts in the boxes. This kind of error only happens once in 10,000, ”he continues.
Once, but enough for this toy, which will join the twenty other customer returns recorded at the store this year after the Christmas holidays.
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Rather rare returns
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In this big toy chain, the figures are more or less the same as last year. “Our biggest comeback day was the Monday just after Christmas, the 27th. It’s been pretty quiet since then. So far we’ve had about twenty returns. Last year, we also revolved around fifteen, twenty toys brought back to the store, ”remembers Kévin Besnard.
“When that happens, it’s mostly a manufacturing defect. Each major brand has its own after-sales service. We contact them to find out what to do next. “
If the technical failures are few, it still happens often that customers want to make an exchange. “We always offer the exchange solution, when there has been a duplication for example. We had ten this year, ”explains the seller of King Jouet. “It is often a lack of communication in the family and in this case, clients ask for something else to complete the list and still please the child. “
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In the La Grotte de Briques store in downtown Chartres, the findings are the same.
“It’s true that Santa Claus could have been wrong a lot of times, but I always try to be a good assistant to avoid him mistakes”
Bruno Martinez (Manager of the La Grotte de Briques boutique)
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This year, the sign located rue Mathurin-Régnier has so far recorded only two returns, duplicates. “We will say that there was not a tidal wave of failures, but maybe people are still on vacation and will not come to return their gifts until later,” concludes Bruno Martinez.
In the streets of Chartres, walkers abound in the same direction: “This year, I haven’t returned anything. Usually, there is always one item that is wrong: either the size or the color, but this time Santa has hit the nail on the head, ”smiles a passerby. “With the toy catalogs and all the choice available on the Internet, it is still less likely to make a mistake or to offer the same gift twice”, explains a walker.
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In the sports brand Decathlon, in Mainvilliers, if the returns are more important than in the toy stores, they are also constant compared to previous years. “On the day of December 27, we recorded between sixty and eighty returns,” said Hugo Dewaele, the store manager. “It is almost always a major problem even if this year, for example, we also had the return of a connected watch due to incompatibility with the user’s phone”, specifies the person in charge.
Most of the time, the legal withdrawal period in the various brands or online is 14 days, from the date of purchase of the product.
Resell Christmas gifts
The Rakuten-Ipsos Christmas 2021 barometer, published in December, speaks of a “boom” in the resale of Christmas gifts.
Under the tree, barely unwrapped, many unloved gifts are found very quickly on online sales sites. This year, the Rakuten barometer (internet commerce site) estimates that “55% of French people say they have already sold a Christmas present or plan to do so, against 40% in 2020”. The rise of this practice, used by those who were disappointed with the contents of Santa’s hood, is also due, in particular, to the increase in online purchases, which sometimes have their share of surprises.
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23% of French people have already taken action
“More and more purchases are made on the store’s site, but there is still no possibility of an Internet return, it is necessarily in store,” says Hugo Dewaele, director of Decathlon in Mainvilliers.
This can sometimes push disillusioned consumers not to leave their homes … to directly resell the lost gifts on the internet. As of December 25, in the afternoon, the Rakuten site recorded the publication of 600,000 ads, a historic record for the Japanese market place. Thousands of other announcements have also been published on the Leboncoin site, or on the eBay platform.
Laura Alliche
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