Jakarta –
Wanda Hamidah | admitted that he felt cheated by the insurance company he used. He made the confession via his Instagram. He admitted that he was disappointed because the amount of compensation he received was far from what he had expected.
In her story, Wanda Hamidah admitted that she only received Rp. 10 million from the insurance company.
“We have used @id_prudential insurance for almost 12 years. Until last week my son, who is a basketball athlete, had knee surgery because he has been injured for 2 years and is not allowed to exercise (for an athlete, this is a heavy blow),” said Wanda. Hamidah on her Instagram account.
Wanda Hamidah also admitted that she was always on time to pay the insurance. However, he felt that what he had paid was not worth what he got.
“Since 2009 I have worked hard to put aside for the sake of the health of the children. Sometimes I even pay school fees because I put the health of the children first. As a single parent, I am worried frankly, what will happen if the children are related to life or health. them,” he said.
In her upload, Wanda Hamidah shared that her child’s operating costs reached around Rp. 50 to Rp. 60 million. But the insurance paid only Rp 10 million. This made Wanda Hamidah furious.
Responding to complaints Wanda Hamidah |, Prudential’s insurance company also responded.
“In connection with a post on social media on October 10, 2021 regarding a complaint from a Prudential Indonesia customer, we need to convey that we have contacted him on the same day, October 10, 2021, to provide explanations and answers to complaints about hospitalization claims and benefits. surgery on his policy. We can confirm that the amount of costs covered from the inpatient claim benefit and the surgery benefit is given in accordance with the plan owned by the customer and the policy provisions,” he opened, Monday (11/10/2021).
“As a leading life insurance company that has been present for more than 25 years in Indonesia, Prudential Indonesia always conducts business with full integrity, in accordance with good corporate governance, and adheres to and implements what are the rights of customers according to the insurance policy. they have purchased, and all these things are done by Prudential Indonesia in accordance with the applicable laws and regulations, especially the Financial Services Authority Regulations,” he said again.
“That way, Prudential Indonesia is always able to realize protection for its customers which to date has protected more than 2.6 million insureds. the total has reached Rp8.1 trillion during January to June 2021. This commitment is in line with Prudential Indonesia’s efforts, to be able to play an active role in realizing a healthier and more prosperous Indonesian society through the insurance products offered and various initiatives presented. ,” he continued.
Watch Videos”The Insurance Answers About Wanda Hamidah’s Protest“
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