The European Commission has decided. Ryanair, WizzAir and 14 other European carriers must refund customers for flights canceled due to COVID-19.
The airlines were given a week to return their outstanding funds. The list includes 16 European carriers. It includes, among others, low-cost airlines such as WizzAir or Ryanair, but also Norwegian, EasyJet, Eurowings, and Vueling. The list also includes major national carriers: KLM / AirFrance, Lufthansa, Iberia, TAP Portugal, British Airways, Brussels Airlines, Austrian Airlines, Alitalia, Iberia.
The European Commission also obliged carriers to fully inform passengers about their rights . Under the agreement, carriers will have to provide information on all possible compensation options. It is against the law forcing travelers to redeem their vouchers for subsequent journeys.
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In the early stages of the pandemic, some airlines pressured passengers to accept vouchers. This was contrary to European consumer protection law. It was unacceptable, “said EU Justice Commissioner Didier Reynders
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