Apple today launched a new service program for iPhone 12 and iPhone 12 Pro users facing issues with their device’s speakers. Apple says that affected devices “may experience sound problems due to a component that could fail in the receiver module.” This marks the first service program for the iPhone 12 line.
According to Apple, this problem affects “a very small percentage” of iPhone 12 and iPhone 12 Pro devices manufactured between October 2020 and April 2021. Apple says your iPhone is eligible for the program if it “does not emit sound from the receiver when you make or receive calls «.
In a support document, Apple says:
Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound problems due to a component that could fail in the receiver module. The affected devices were manufactured between October 2020 and April 2021.
If your iPhone 12 or iPhone 12 Pro does not output sound from the receiver when you make or receive calls, you may be eligible for the service.
The program only applies to iPhone 12 and iPhone 12 Pro, not iPhone 12 mini or iPhone 12 Pro Max. The program covers affected iPhone 12 or iPhone 12 Pro devices for two years after the unit’s first retail sale.
Apple says Apple or an Apple Authorized Service Provider will service affected devices free of charge.
As always, Apple says that if your iPhone 12 or iPhone 12 Pro has “any damage that affects the ability to complete the repair,” including a broken screen, that issue will need to be resolved prior to service.
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