AirBaltic has introduced an online delayed baggage service

The Latvian national airline airBaltic has introduced a delayed baggage online service for communication between the passenger and the airline, the company informed.

Martin Gauss, CEO of airBaltic, explained that in more than 98% of cases, luggage reaches its destination safely and on time, but sometimes it can be delayed or damaged.

“In such cases, our customer service provides professional care and does everything necessary to find and deliver luggage, as well as reimburse the passenger’s expenses,” said Gauss.

With the new service, passengers can create or manage applications and track delayed luggage on the self-service website at mybag.aero/baggage/#/airbaltic/en-en/main-menu.

It has already been reported that last year the airBaltic Group had a turnover of 142.6 million euros, which is 72% less than a year earlier, but the group’s losses increased 29 times and reached 264.6 million euros. The airBaltic Group includes the parent company Air Baltic Corporation and its subsidiaries SIA Baltijas krov centrs, AS Aviation Crew Resources, SIA Air Baltic Training and SIA Loyalty Services.

The Latvian state owns 96.14% of the voting rights in the capital of airBaltic, while the financial investor, Danish businessman Lars Tussen, owns Aircraft Leasing 1 – 3.86%.

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