Jakarta, Selular.ID – Oppo has reactivated the device shuttle program to support the emergency PPKM program carried out by the Indonesian government. This program is a regular service development program that has previously been run by Oppo since 2016.
“In response to the situation, Oppo strongly supports the government in implementing emergency PPKM. Therefore, we are re-activating the service program for picking up damaged devices as a development of the pick up & delivery service program that was introduced last September 2016. What distinguishes it from the previous program is that this device shuttle program has easy access from the call center, the OPPO Indonesia website, to the My Oppo application. This program applies throughout Indonesia,” said Aryo Meidianto A, PR Manager of OPPO Indonesia, Tuesday (13/7).
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In a situation like this, Oppo prioritizes service to consumers, considering that several after-sales services located in Malls in the PPKM area are closed to comply with applicable regulations.
For this reason, OPPO is re-activating a program that has become a regular service since 2016. This service can be easily accessed by consumers who go through the call center at (021) 2907 6776 or go to the bit.ly/antarpickOPPO link and through the My OPPO application which has been installed. installed on the OPPO smartphone device.
Users will only need to fill in the personal data that is included with the phone number. After that, the user will be given a delivery receipt number and just wait for confirmation from the expedition.
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Later, the device will be picked up by the expedition to be delivered to the after-sales service. From there, Oppo’s customer service representative will ask for complaints and confirm to consumers if there is a replacement of spare parts or corrective action will be taken. After the repair is complete, the device will be delivered again by the expedition to the consumer’s house.
“Oppo is free of charge to enjoy this service. To make it easier to check for device damage, consumers should send the device in a complete condition including accessories such as adapters and data cables along with boxes to the after-sales center. This service can be used for all types of damage and applies to all types of Oppo devices that have an official warranty.” close Arya.
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