L’Revenue Agency chooses to favor the dialogue with taxpayers after long months characterized by closures and half-service offices due to smartworking. Lack of confrontation that had been harshly stigmatized by the orders of accountants and accounting experts of different provinces: professionals who found themselves in the substantial impossibility of adequately representing their customers. For a few hours now, citizens residing in seventeen regions have been able to fix a appointment with the offices – including those that deal with cadastral and mortgage assistance – sitting comfortably in front of your PC or using your smartphone. Thanks to the new service it is possible to arrange up to three appointments within the same day. The tax administration has clarified that, in principle, about fifteen minutes will be dedicated to the citizen-user. At the time of requesting an appointment, it will also be possible to indicate the number of files that you intend to bring to the attention of the officials dedicated to counter activities: a faculty that will allow a better organization of the comparison. The reservation will always be possible until midnight of the day before the date you intend to choose. And, something not taken for granted when it comes to public administration, it will be possible to make reservations even on holidays. Users will receive an e-mail with the confirmation of the appointments and the contact details of the offices involved. Communication that is best kept to facilitate access to the tax offices.
The new ways of interacting empower users. The new service it also allows you to cancel previously granted appointments: redefinition that can also take place in partial mode, without prejudice to commitments that require a visit to the offices. In this case, the deadline is 2 pm on the working day preceding the appointment. They will be able to take advantage of the new Bus Lane to request a comparison, taxpayers residing in: Abruzzo, Basilicata, Calabria, Campania, Emilia-Romagna, Friuli Venezia Giulia, Lazio, Liguria, Marche, Molise, Piedmont, Puglia, Sardinia, Sicily, Tuscany, Umbria and Valle d ‘ Aosta. The tax administration has specified that it is an experimental project. Evaluation phase that may lead to an extension throughout the national territory.
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