PEOPLE’S MIND – As a well-known brand with the top three positions in the Indonesian smartphone market, Vivo continues to make various innovations to pamper, satisfy, and meet consumer needs.
Continue to innovate in product technology, Vivo strives to continue to demonstrate its ability and commitment to develop more modern and satisfying services for consumers in Indonesia.
This commitment is shown through consistency Vivo in after-sales service service expansion and modernization service center spread over various areas.
First time giving after-sales service for product Vivo in Indonesia in 2014, Vivo keep increasing the number of points service center which becomes the basis for consumers to inspect goods, consult, and repair units.
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Vivo Experience and Service Store di Central Park, Jakarta Barat
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In 2021, Vivo has more than 110 Service Center facilities spread across all provinces in Indonesia, from Banda Aceh to Sorong, West Papua. This addition is quite significant, where the percentage of Service Centers has increased by more than 100% in the last three years.
Don’t just increase the amount service center, Vivo also presents a series of programs as an additional benefit for smartphone users Vivo, one of which is a quick repair service, 1-Hour Rapid Repair.
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Introduced in 2019, this offline program accommodates users Vivo who require product checking, replacement of smartphone components, or software update assistance by the vivo aftersales team a maximum of 1 hour after the smartphone is received by the official Service Center Vivo.
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