They reported the 25 customer service centers and the status of four establishments that are closed
Cybernews Foto photo
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CyberNews
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SAN JUAN – LUMA Energy reported this Monday the customer service centers that it maintains in operation, as well as the status of four establishments that are closed at this time.
“LUMA, the company responsible for the operation of Puerto Rico’s electrical transmission and distribution system since June 1, 2021, is committed to providing customers with an exceptional service experience,” the company said in a written statement.
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“Since the service began, LUMA has been responsible for operating the 25 existing offices, called Customer Service Centers, which are listed below:
1. Arecibo
2. Aguadilla
3. Aibonito
4. Caguas
5. Carolina
6. Cayey
7. Culebra
8. Fajardo
9. Guayama
10. Humacao
11. Isabela
12. Manatí
13. Mayagüez
14. Monacillos (San Juan)
15. Naranjito
16. Palo Seco (Cataño)
17. Ponce
18. New Port (San Juan)
19. San German
20. San Sebastian
21. Santa Isabel
22. Utuado
23. Vega Baja
24. Vieques
25. Yauco
The Customer Service Centers operate from Monday to Friday from 7:30 in the morning to 4:00 in the afternoon.
The old offices in Cabo Rojo and Lares, which had been closed by the Electric Power Authority (PREPA) since March 2020 and used to provide limited-scope services, will remain closed.
The Customer Service Center closest to Cabo Rojo is operating regular hours in San Germán, while the Customer Service Center closest to Lares is operating regular hours in San Sebastián.
The reopening of the Vieques and Culebra Customer Service Centers is being managed on a priority basis and will be announced in due course.
All LUMA customers can contact Customer Service by phone at 1 844-888-LUMA (5862), through Facebook messenger (@lumapuertorico), or through the My LUMA service available at lumapr.com or by downloading the mobile application My LUMA ”, concluded the company that operates PREPA’s electricity transmission and distribution system.
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