While many companies have had no choice but to adopt teleworking to enforce measures against the pandemic, technologies dedicated to the digital workplace have been propelled to the fore. And they have been the subject of significant investments by organizations wishing to enrich or improve their stack of solutions in this area. “Whether it’s meeting solution software, enterprise chat platforms, or desktop-as-a-service applications, the pandemic has rapidly shifted many digital workplace technologies from being props. to that of essential, explains Matt Cain, analyst at Gartner. These technologies are now on the rise as hybrid working methods are expected to become widespread in the post-Covid world. The firm has identified a handful of trends that will play a key role in this context in the coming years.
All-in-one collaborative solutions
SaaS solutions providing, through a single platform, the range of tools necessary for communication and collaboration are becoming the cornerstone of the digital work infrastructures of most organizations, notes Gartner, which groups these technologies under the “new” banner. working core ”. The drivers of the adoption of these tools are both the promise of cost reduction and the possibilities to evolve solutions, in particular with new mobility, content discovery and artificial intelligence functions.
After BYOD, BYOT
In the era of hybrid work, employees will partly use private devices, including connected objects. Hence the need for companies to manage these fitness bracelets, smart lamps, connected air filters or voice assistants in a BYOT (Bring Your Own Thing) approach. The wearable market has also withstood the crisis thanks to anti-Covid solutions
The economy of distance
The pandemic has shifted many business activities to a virtual non-face-to-face model. At the same time, what Gartner calls the “distance economy” has given birth to a new generation of online meeting technologies that attempt to more faithfully imitate a face-to-face meeting (in a context where videoconferencing tools have been accused to pump the energy of teleworkers).
Smart workspaces
IoT, digital display device, integrated workplace management systems, motion sensors or facial recognition… These technologies should always be inviting in offices, transforming them into so-called intelligent workspaces. “When employees return to work after COVID-19, organizations will take full advantage of smart workspaces by reviewing their design strategies to better understand how people participate in physical spaces or adhere to social distancing,” Gartner observes . A niche that is particularly successful for the Zurich start-up Locatee.
Desktop-as-a-Service
The Covid crisis has highlighted the value of Desktop-as-a-Service (DaaS) offerings in facilitating business continuity during the massive shift to telecommuting. According to Gartner, DaaS could be perpetuated to quickly equip employees when they return to the office.
Source: 6 Trends on the Gartner Hype Cycle for the Digital Workplace, 2020
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