“By implementing a virtual assistant and a self-service portal, we can provide more efficient customer service 24 hours a day. In addition, customers also have the opportunity to monitor the status of the execution of their shipment or change the delivery conditions, as well as receive quick answers to questions of interest. With the introduction of the virtual assistant, the customer service call center will be significantly relieved, as it will be possible to solve many issues with the artificial intelligence virtual assistant Didzi, who can serve several customers at the same time. ”
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He also expressed confidence that the digitization of services and artificial intelligence solutions is a significant advantage that will allow information on the delivery status and execution of shipments to be provided more quickly and in a more convenient way for customers.
The company was informed that DPD Latvija is developing digital customer service opportunities and is currently developing its own Homepage a here Didzis, a virtual assistant of artificial intelligence, is available 24 hours a day, who can use the chat functionality to be responsible for the delivery status of customers. The virtual assistant also provides answers to current customer questions about DPD Latvija’s working hours, contact information and answers to other frequently asked questions.
It is planned to gradually expand the functionality of the virtual assistant by providing consultations and technical assistance in the process of creating shipments, registration and collection requests. At the same time, a call center and other online communication options are still available to customers to deal with more complex issues. Virtual assistant Didzis communicates with clients in three languages - Latvian, Lithuanian and Estonian.
“DPD Latvija” has also developed a self-service website for individuals “myDPD”, where, by registering with your mobile phone number, it is possible to view all items sent to a specific phone number in one place. “With the rapidly growing volume of shipments, more and more shipments are processed online, and customers are interested in the delivery status of the shipment, so for the convenience of customers we have developed a digital solution for both PC and mobile devices for more convenient real-time review and tracking of all shipments. , while providing continuous customer service support, ”explains Grants. It can also track the status of the shipment and, if necessary, change the time or address of receipt of the shipment, as well as redirect it to the nearest DPD Pickup point.
The company was registered in 1998 and has a share capital of 266,136 euros. DPD Latvija belongs to the company Geopost registered in France. “DPD Latvija” ensures the delivery of shipments in the territory of Latvia, as well as performs international shipments.
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