When it comes to technological modernization, companies are increasingly relying on experienced IT service providers. ITG Informationstechnik Graz commissioned T-Systems with the management of the SAP systems.
(Christian Czaak) The speed and variety of new digital services are increasing rapidly. When it comes to the necessary transfer of innovation, companies such as public administration are faced with the choice of developing their own solutions or commissioning external specialists. The IT industry is responding with increasingly individual offers when it comes to outsourcing.
This trend affects not only the highly competitive economy, but increasingly also the municipal sector. Under the term “Smart City”, cities and municipalities are developing modern digital services that essentially allow citizens to handle administrative matters as independently of time and location as possible or offer useful information services via interactive communication channels.
Fail-safe availability
A current project in this context concerns ITG Informationstechnik Graz, an internal IT service company founded in 2010 by the City of Graz as well as Holding Graz and its holdings. The object of the company is the bundled provision of all strategic and operational ICT tasks in “Haus Graz”. Around 100 employees look after almost 6,000 users at more than 200 locations.
A central component of the IT architecture concerns the topic of SAP operating systems and here ITG decided to modernize and outsource these SAP systems. After a Europe-wide tender, T-Systems was awarded the contract for the basic operation. In addition to the price and concept, the expertise of the local SAP service team and the T-Systems data center in Vienna, which is state-of-the-art in terms of security and fail-safe availability, were decisive for the award.
Systemic importance
“For over a year now, the basic operation of selected SAP systems has been running completely smoothly on a dynamic SAP platform,” says Dieter Kögler, Key Account Manager at T-Systems. The requirement profile also included quick and flexible reaction and expansion options parallel to market dynamics and the optimization of technical performance and response times in order to make business processes even more efficient.
“Customers in the public sector in particular must be able to rely on an IT service provider who is also capable of top performance for system-relevant segments such as health and administration. The trust of Austria’s second largest city to entrust the basic operation of its SAP systems to T-Systems has not yet been disappointed, ”said Ulfried Paier and Alexander Schaffler, managing directors of ITG.
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