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Management: the ravages of the unspoken in business

The story takes place in a large group. Tensions having emerged between entities, a mission was entrusted to consultants to question the actors. The vast majority of them speak positively about their interlocutors. The consultants conclude that a lot of progress has been made. Everyone is satisfied and the file is closed. Obviously, tensions resumed on another subject a few months later.

In some corporate cultures, the unspoken is firmly rooted. Everyone has understood that the less you say what you think, the better off you are. The principle is to have a discourse that alleviates the problems to highlight the successes, which erases the disagreements to highlight the quality of the cooperation, which puts under the carpet the future difficulties to focus on short-term profitability.

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