For the first five years, Afinia’s investment plan amounts to 4 billion pesos. Of this amount, Bolívar will receive 45%, that is, he will invest $ 1.6 billion in the first five years of the operation, benefiting 550 thousand users of this Department.
In Cartagena, explains Blanca Liliana Ruiz Arroyave, General Manager of Afinia, will build the new substations: Manzanillo, Marina, Campestre and Pasacaballos; and it will expand four of the existing substations, “which will allow it to better serve all industrial, commercial and, of course, residential customers in this city.”
In addition, it will build 21 new circuits that will make it possible to expand and strengthen the electrical infrastructure, alleviate the loads of the existing circuits and, consequently, increase the quality and reliability of the power supply that Cartagena receives.
These works represent the renewal of networks, equipment and modernization of the measurement systems, improvements expected for years by all users. “With this we will contribute to the development of this important region,” emphasizes Ruiz.
“These works will give us the peace of mind of providing a correct and timely billing to the user, leaving behind the uncomfortable estimate”: Blanca Liliana Ruiz Arroyave “, General Manager of Afinia.
What is “Live the good energy”?
It is the good news of Afinia for all its users. It consists of many projects for the benefit of the inhabitants of the departments where it operates. During the year 2021, Afinia will invest more than 270 billion pesos in the electrical infrastructure of Cartagena, of which 70 billion pesos were allocated in the execution of 16 projects in which the company began the installation of new electrical networks , update technology and infrastructure in general.
“It is time to transform the energy service, therefore, in the first phase of Viva la Buena Energía that began at the end of January, 32 thousand households in Cartagena will benefit, where we will provide a better service and positively impact quality life of citizens ”, affirms the General Manager of Afinia.
Adaptations
During 2021 in Cartagena, 1,132 kilometers of new connections will be installed, more than 95 kilometers of low voltage networks, more than 220 kilometers of medium voltage, about 4,300 poles to provide a safer service and more than 800 transformers that will optimize the quality of the service.
For this, it is necessary to interrupt the electrical flow in certain sectors, as the work progresses. These interruptions are scheduled with a specific start and end time, and are announced in advance in the main newspapers, the Afinia website, through the App and directly in the sectors where it is executed.
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Project benefits
– A more reliable and continuous service.
– Greater stability in voltage.
– Fewer appliance interruptions and damage.
– Prevention of electrical accidents.
– Better consumption habits.
Report fraud to Afinia Line 115 or 123 of the National Police
The community must feel with full responsibility to report any anomaly in the infrastructure and to report, through the Afinia Line 115, those people who manipulate it without authorization, taking into account that these practices affect the provision of the service in their area, they weaken infrastructure, generate losses of energy and even electrical appliances, and more importantly, put people’s lives at risk.
COMMUNICATION CHANNELS:
Afinia 115 Line: damage and breakdown report. • 035-350 04 44 and 01 8000 919191: attention to commercial requirements. • Virtual office: www.afinia.com.co for PQRs, procedures and payments. • Afiniapp, for mobile devices: fault report, pay and download the invoice, know the maintenance schedule and tips for saving energy … • Face-to-face assistance offices with comfortable schedules. • Personalized attention. • Community leaders They have the support of the team of social managers who permanently work on improving the service.
Editorial staff: El Universal / Afinia
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“With these adjustments, the quality of service will increase, we will have a more robust, secure and less vulnerable infrastructure, which will be reflected in fewer service failures due to technical circumstances.
In addition, we encourage each user to be a participant in the administration of their own consumption, which will give them peace of mind and confidence in the commercial process, and with the advice of our Social Management team, they will enjoy guidance that will allow them to self-regulate the use of the energy inside your home.
The improvements will be noticed as the projects progress. It is a gradual process, in which we work permanently and which we hope, from the second year of operations, will begin to show significant improvements.
We know that it is a challenge and a long process, but one that has already begun. We are working to gain the credibility of our clients through actions and concrete results, making them known that we are a serious company, very attentive to the well-being and satisfaction of our stakeholders. As a subsidiary of Grupo EPM, we will contribute our commitment and experience in the development of territories, so that the same happens in this important Region of the country.
Users are our reason for being, and it is our commitment, to contribute to their quality of life and of course, to provide them with a continuous, safe, efficient service of the highest standards. In addition to the works, we will be deploying commercial, social and environmental strategies, according to the needs ”.
Blanca Liliana Ruiz Arroyave,
Gerente General de Afinia.
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