Jakarta, CNBC Indonesia – Recently, many insurance customers have complained about fraud cases. This time it came from customers of AXA Mandiri Financial Services or better known as AXA Mandiri.
A private employee, Arif Budiman, admitted that he joined AXA Mandiri in 2016. At that time, his intention to come to the Rawamangun branch of Bank Mandiri was to open an independent plan savings.
“I came to Bank Syariah Mandiri. CS transferred, he said, joining AXA Mandiri with the reason that it was more profitable than the independent plan savings,” he told CNBC Indonesia in Jakarta, Tuesday (20/4/2021).
At the same branch, after agreeing with the CS suggestion, Arif met with the Financial Advisor (FA) to be registered with AXA Mandiri. Arif was tempted by the lure of the flowers he received.
“They were lured, AXA has the highest interest rate of 13%, at least 5%. Finally I joined AXA Mandiri,” he said.
The premium paid per year by automatic debit is Rp. 6 million per month, last paid in November 2020. January 2021, Arif visited the Bank Mandiri branch office and was surprised to find that he only had Rp 12,760,000 left.
“I said, it’s been five years. I met a new agent. The money that was automatically debited should have been Rp. 29.8 million, the current balance was Rp. 12.76 million,” he said.
Honestly he felt shocked and questioned what happened. As promised by the previous agent, he continued, the money was put into savings. In fact, the money is allocated to insurance and investment. As it turned out, Arif had to bear all the expenses for the first, second year and so on without any prior notification.
“Then, there is also a monthly fee. I am surprised, how can my money not be small in fees like this?” he said.
“From the start, why wasn’t it explained? I never explained the costs. I signed many documents. But I didn’t feel that many signatures,” he added.
Currently, he admits that he has no plans to withdraw the money. Because, this is related to complaints that will be submitted to the Consumer Dispute Resolution Agency (BPSK) if the current methods do not produce results.
He had visited the Rawamangun branch of Bank Mandiri to ask for clarity, but to no avail. He was forced to not go to the AXA head office on the grounds that several customers who experienced the same incident were rejected when they came there.
“I also went to the DPR, but was also rejected,” he said.
Currently, Arif continues to communicate with the community of fellow customers who have experienced the same thing. On the Facebook forum, there are at least 23 thousand people who claim to be victims.
“Only at the time of the recap there were around 150 people,” he said briefly.
He admitted that he was disappointed and was still waiting for the good faith of Bank Mandiri Rawamangun Branch. According to Arif, the bank promised to investigate this incident.
“There twice, met the FA. They promised to find out whether the FA was the one who cheated or not. Until now there has been no news,” he concluded.
CNBC Indonesia has confirmed this matter to the Head of Corporate Communications & Event Management Luile Retno Sawitri. However, no official answer has been received.
(wia)
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