Jakarta –
Thousands of customers Asuransi AIA admitted that they felt cheated by the insurance product they had bought. These customers created a Facebook group called AIA Insurance Fraud Victims.
In response to this, the Chief Marketing Officer of PT AIA Financial Lim Chet Ming said that customers are the company’s top priority. Lim revealed that for customers who questioned AIA’s Unitlink products, it was stated that the product was in accordance with the regulations.
“We can say that all AIA products are designed with features and benefits that comply with the regulator’s rules,” he said in an official statement, quoted on Saturday (27/3/2021).
Then Asuransi AIA appeal to customers before buying to get an explanation from marketers regarding the product being purchased. For example, by studying the policy first.
Lim also said that if within a certain period of time the customer wants to cancel the policy, the customer can return the entire premium that has been deposited.
The whole market force Asuransi AIA is said to have followed the internal training process and certification of the Indonesian Life Insurance Association (AAJI) in order to have good product knowledge and be able to market all products according to applicable regulations.
What if the community wants to complain? click next page.
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