It pays to check if the seller is not on the list of risky e-shops www.rizikove.cz, or look at reviews on independent servers such as Zboží.cz or Heureka.cz, or pay cash on delivery.
–
“At the Aqaba e-shop, they offered respirators at wholesale prices. I ordered several types for more than 1000 crowns and paid in advance, I thought I would speed it up like that, “Mr. Petr described his experience to Práva.
–
Waiting for an answer to money
When nothing arrived after two weeks, he tried to contact the seller, but no one responded to the e-mails for a long time and did not answer the phone. “After many e-mails and threats from trade inspections, they apologized for not having some goods in stock, and sent the money back a month later,” he added.
–
Even at Zboží.cz, people complain to this seller that they have been waiting a long time for a shipment or that it has arrived incomplete. Last year, the CTIA recorded the most complaints on the e-shop www.vsevakci.cz, where respirators were also sold. The operator is currently checking, the e-shop has already interrupted sales.
–
Where to find help
“This year, www.bonky.cz clearly leads the number of consumer complaints,” CTI spokesman Jiří Fröhlich told Práva. The store also offers respirators, but is generally focused mainly on fashion and toys.
–
People also complain about the non-delivery of goods at the seller of mobile accessories www.icell.cz and at the shopping gallery (reseller) of fashion goods www.rivalenti.cz.
–
“If a consumer gets into a dispute with an entrepreneur, he can turn to the out-of-court dispute resolution (ADR) department at the Czech Trade Inspection Authority. In the case of entrepreneurs from another country of the European Union, Great Britain, Norway or Iceland, the European Consumer Center, which also operates at the CTIA, can also help free of charge, ”added Fröhlich.
—
