To ensure that the user’s smartphone is in prime condition when using, Samsung Electronic offers Get feature help.
Reviews for users Samsung Indonesian members found it Get feature help This is the most interesting aspect of the application Samsung Member.
They added that there were special service categories in use Samsung It makes it easier for members to find help when needed.
With this feature, Samsung Electronics wants to convince its loyal users Samsung Smartphones and other electronic products can do better. This is because smartphones have become productive tools and become part of our daily activities today, so we want to be in a prime position.
Get Feature help Providing digital consumer services, remote repair, etc. for the convenience of consumers throughout Indonesia. To access Help, the user needs to open the application Samsung Members are pre-loaded on the device Samsung Galaxy, click the “Get Help” tab below.
“Samsung We are committed to providing useful innovations, including supporting individual manufacturing activities. When you need repairs or advice, you don’t always have to visit a repair shop, we offer a wide range of remote service options so customers don’t have to leave the house or take action anywhere. These are the offers that we offer to our users SamsungThey are free to choose the fastest and easiest option. Consumers can continue their activities without interruption at any time, “said Priyadhi Slamet, Head of Customer Service. Samsung Electronics Indonesia.
What is the solution given Samsung Get help? First of all, when there are no problems, users want the Galaxy smartphone to stay in a prime position. Follow these steps:
* After opening Get Help, use the Auto Check for Auto Check menu. You will receive suggested improvements according to the current smartphone status, such as optimal settings or restarting your smartphone from time to time.
* You can use the interactive check menu to check certain smartphone features such as WiFi, S Pen, Speaker, Camera, or Touch screen.
* If you have a problem with your smartphone, see the FAQ and FAQ list. If you wish to consult customer service directly, please call the Contact Center for assistance or contact us via live chat.
One way to assist in consulting customer service is through remote service assistance. This digital service allows checking of devices Samsung Distance consumers in real time. Samsung The contact center agent will guide you to remote services such as software testing and resetting of settings, thus optimizing smartphone performance. This service is available 24 hours a day free of charge throughout Indonesia. Users can see the repair process in real time and do not have access to personal data Samsung Contact the Center through this menu so that consumer privacy is maintained.
If more visits are required at the end Service center Smartphone repair Samsung, Can also schedule visits via receiving customer assistance, so without queuing. To do this, go to Get Help and select the Book Appointment menu. Consumers only need to choose a location Service center Desired time of arrival and type of complaint. Customer service Samsung Confirm the attendance schedule, as well as make an initial diagnosis and prepare spare parts as needed for the necessary repairs. Consumers can go straight there Service center At the chosen time. No need to queue in the usual queue and can serve customers at that time. This service is available in 11 cities: Zapotec, Bandung, Semarang, Yogakarta, Surabaya, Palikpapan, Pancharmasin, Makkasar, Medan.
Consumer products can also be registered with Get Help Samsung Has the option to speed up the warranty claim process and get the latest tips and information on the product used Samsung Member.
“The survey of help users found that 90% of consumers who used live chat for non-hardware issues had their problem solved without needing to bring their smartphone with them. Service center Or plan a technician for household electronics products. 95% of consumers who use remote support to upgrade software on smartphones also get their troubleshooting solution at that time. This helps them set aside valuable time for daily productivity and to relax and unwind with their loved ones, ”concluded Priyadi.
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