AMD Responds To USB Problems From Motherboards With 500 Series Chipsets – Computer – News

AMD has responded to a problem with 500 series motherboards, causing intermittent disconnection of USB devices such as keyboards, mice or VR headsets. The company reports on Reddit that it is investigating the cause.

AMD reports on Reddit that the company is aware of the problem and that it is looking for additional data. The company asks for help from the Reddit community. The chip maker says it will contact some Reddit users who have previously reported the problem on the social medium. The company will do this through its official Reddit account, through a private message on that platform.

The company will ask for detailed specifications of affected systems, steps to reproduce the problem and any log files. The company says it will provide new details as soon as more is known about the problem and its cause. Furthermore, any user experiencing USB problems will be prompted to to contact with AMD customer service.

The USB problem has already been revealed. There have been the past few weeks various Reddit–discussions surfaced in which users report that the connection of several USB devices goes down periodically. Several possible fixes have been published, although they don’t seem to work for all users. Users can revert their PCIe connections to PCIe 3.0 or disable ‘C-States’ in the bios. However, several users report that this does not completely solve the problems although the problem is said to be less common.