In the United States, law firm Chimicles Schwartz Kriner & Donaldson-Smith has filed a class action lawsuit against Sony over stick drift in DualSense gamepads. About it writes Screen Rant with a link to the received protocol. Lawyers argue that the manufacturer knew about the controller defect, but did nothing.
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The plaintiffs were PS5 owner Lark Turner and a number of others. The exact number of participants in the lawsuit has not been specified. The document claims that stick drift compromises the performance of key functions of the gamepad, forcing characters to move without the participation of the owner of the console. The lawsuit also describes a failed Dual Sense repair experience: one of the buyers turned to Sony to restore the gamepad to work, but the experts were unable to fix it.
It is also claimed that Sony was aware of the problem with the gamepads because fans and test participants reported it. In addition, affected customers had to wait a long time for gamepads to be repaired due to service issues.
Lawyers also cited a similar problem faced by Nintendo Switch owners in a number of countries. This forced Nintendo President Shuntaro Furukawa to bring apologies fans of the console. In addition, the manufacturer stopped taking money for the repair of gamepads and began to return funds to those who paid for the service. Despite this, the European Commission for Consumer Protection (BEUC) called on the European Commission investigate the situation with Nintendo Switch controllers.
The lawyers intend to bring the company to court in order to achieve the elimination of the defect in the devices and the payment of compensation to the victims.
Stick drift isn’t the only problem with Dual Sense gamepads. At the end of December, users began to massively complain about problem with adaptive triggers. For some, they became less responsive, and for some they stopped working altogether.
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