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Little-known body, the Insurance Mediation, created by the Association of Insurers of Côte d’Ivoire (Asaci), has recorded in two consecutive years, around a hundred complaints, 67% of which relate to the automobile branches and 33% to life, professional civil liability and miscellaneous branches. “In terms of results, it should be noted that on admissible cases, that is to say falling within the competence of the mediator, the success rate is above 75%”, declared the mediator Ernest Assamoi Anassé , during a press conference held on February 10, 2021 in Abidjan.
Existing in the code of ethics of Asaci and the rules of procedure relating to mediation services of the Financial Services Quality Observatory (Oqsf-CI) which provides for the use of a mediator for the amicable resolution of disputes between insured insurers, mediation is at the service of the consumer. Especially since it is noted “a congestion of civil courts by disputes between insurers and insureds and whose decisions drag on for several years to the chagrin of insureds, victims and beneficiaries of insurance contracts who are waiting to collect their payments. allowances to get back on track, ”explains Ernest Assamoi Anassé, also a member of the Executive Board of Fanaf (2014-2020).
Aimed at the protection of people and property, the collection of savings for their transformation into investment and financing, mediation is free for policyholders, victims and beneficiaries of insurance contracts. Who can directly seize the mediator or appeal to a third party (legal counsel, lawyer, consumer associations).
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