Home » News » 5G. Consumer association accuses Free of unfair commercial practices

5G. Consumer association accuses Free of unfair commercial practices

Consumers association Rural Families announced this Thursday, January 21, 2021 to have filed a legal summons against the operator telephone Free, reproaching him unfair trade practices because according to her to hope a performance gain than all frequencies 5G are not able to offer at present .

The communication published by Free on December 15, 2020 , date of the announcement of the launch of its 5G mobile network, could be regarded as constituting deceptive marketing practices , explains the association.

According to her, this communication does not allow consumers to understand that all 5G are not equal, that each has its own specificities that have an impact on speeds, latency or penetrability within buildings .

The association filed the summons with the Paris Judicial Court the previous week, said its legal director Nadia Ziane.

For his part, the operator said: We do not comment on disputes .

Free has the largest number of 5G antennas

By the end of December, more than 8,600 5G sites had been opened commercially by operators, according to data released on January 14 by the Telecoms Regulatory Authority (Arcep).

Free has the largest number of antennas providing the latest generation mobile service with 5,640 5G sites open, compared to 1,500 for Bouygues Telecom, 742 by Orange and 793 by SFR.

However, the subsidiary of Iliad, which claims largest 5G mobile network in France , relies mainly on frequencies in the 700 MHz band, which do not offer the same speed promises as the 3.5 GHz band, considered the “core band” of 5G.

Depending on their position on the electromagnetic spectrum, the bands do not have the same physical qualities. The low bands provide better area coverage and inside buildings, but speeds not comparable to those provided by high bands such as 3.5 GHz , explains Arcep.

For Nadia Ziane, Free cannot say that it will multiply the speed of the flow given the coverage for which it has opted .

Rural Families further calls on the government to take his responsibilities in framing by decree 5G advertisements. It is clear that the expected self-regulation will not have been achieved , believes the association.

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