Penny has a recall from a candy. Life is threatened.
© Oliver Berg / dpa
The discounter Penny posts a customer’s complaint on social media. Instead of showing understanding, there is criticism for those affected.
A purchase can contain a number of obstacles and annoyances. Misleading price labeling, poor advice, long waiting times at the checkout, especially on weekends, or defective empties machines. If the receipt shows errors after leaving the supermarket, the shopping frustration is perfect.
Penny in the pillory: customer disappointed by discounters
But it can get worse. And then when you only notice at home that a product is defective. So it is customer of Penny* made. She was apparently “victim” of a packaging error. Apparently she only found nine in a package that showed ten rolls.
There was not enough bread in this pack of Penny.
© Facebook/Penny
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The customer apparently wrote to Penny, the Discounter then made the case on his Facebook-Channel public. There was one on the post Photo the packaging and the content. In fact, a bun was missing. The comment was next to that picture: “Find the bug! Hmm very disappointed, Penny“.
Penny responds to a customer complaint on Facebook
Now one can ask why customer did not post the bug himself. Maybe took him Penny only to show how accommodating one deals with complaints. Just recently, a Penny customer discovered an ugly surprise in the lamb’s lettuce.
Anyway, the first comment on the picture was from Penny himself. The Discounter wrote: “Oh man, of course that shouldn’t happen. We would like to check this and would like to ask you to send us the EAN and WAWI code, the best-before date and the address of the store where you bought the product. So that we can contact you if you have any questions, etc., we need your full name, a telephone number and an e-mail address at which we can reach you. It is best to send us this information by private message. ”
Penny: Customer is severely criticized for complaint
But there were further comments below. And who now thinks there was a shit storm for Pennywho is wrong. Rather, the opposite is true. One commented on “Doomsday” with obvious sarcasm. Another user asked “Don’t you have anything better to do?” At another discount store, a sign caused a lot of ridicule.
Others wanted to help. “Shall we sponsor the missing roll?” Another malicious comment is: “Hopefully you didn’t starve to death because of that ?!” Another user seems to be annoyed. “Every lapali needs to be posted,” he wrote. Penny had to react in another case as well. A customer claims to have found a maggot in a soup can. (mt) *Merkur.de is part of the nationwide Ippen digital editorial network.
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