23.11.2020 15:02 127.408
Vodafone down: Extensive interference nationwide, now the reason is known
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Düsseldorf – Vodafone customers are currently experiencing disruptions and failures across Germany.
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The Vodafone headquarters in Düsseldorf. © Federico Gambarini / dpa
“There are currently failures in the use of mobile data 4G / LTE across the region. We are working intensively on a solution,” the company announced on Monday afternoon on Twitter.
Users report extensive malfunctions affecting, among other things, the Internet, cellular and landline networks, and mailbox dialing.
For some users, “nothing works” anymore, according to several comments.
Nationwide there were “massive restrictions in the use of mobile data and telephony 2G / 3G / 4G”, according to the Vodafone website.
The mobile operator did not name a cause.
The portal allestörungen.de has now registered almost 120,000 fault reports from users, and the trend is rising. The reports come from almost all regions and major cities in Germany. Among others, Berlin, Frankfurt am Main, Leipzig, Munich, Stuttgart, Cologne and Düsseldorf are affected.
In the meantime, other wireless service providers are reporting malfunctions.
Telekom, Mobilcom, 1 & 1 and O2 are also affected by the problems with the network.
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Vodafone customers are affected by the extensive disruptions. © Screenshot Twitter / Vodafone
Update, 4:24 p.m.: Telekom and Telefónica (O2) report stable networks
Deutsche Telekom and Telefónica Deutschland (O2) announced that their networks were stable.
“There is no mistake in our network,” emphasized a Telekom spokesman. At Telefónica Deutschland it was said: “Our O2 network works perfectly.” Telephone calls to the Vodafone network are temporarily not possible or only possible to a very limited extent.
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Update, 5:04 p.m.: Klarmobil, Freenet, Arcor, Aldi Talk and Osnatel also affected
In the meantime, there are also fault reports for the providers Klarmobil, Freenet, Arcor, Aldi Talk and Osnatel.
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Update, 5:16 p.m.: WhatsApp malfunctions
According to allestörungen.de there have been technical problems with WhatsApp since around 2 p.m. Above all, users cannot send or receive messages.
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Update, 5.30 p.m.: Thuringian Netkom may also be affected
In the meantime, customers of the Thuringian Netkom have also had Internet problems and disruptions in telephony. The most frequently reported locations are: Weimar, Leipzig, Erfurt, Gransee, Herne, Frankfurt am Main, Saalfeld and Bad Langensalza.
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Update, 5:37 p.m.: Possible malfunction with PayPal
Since 2 p.m., the error messages have also been increasing with the PayPal online payment system. Above all, users have problems logging in.
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Update, 5:52 p.m.: Problems with Hay Day
User reports at allestören.de indicate that Hay Day apparently also has problems.
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Update, 7:01 p.m.: 2000 connections at Telekom disturbed
After burglars cut fiber optic and copper cables in a Telekom operating center, around 2,000 telephone and Internet connections in the Prignitz district are disrupted. Customers would have to be prepared for further disruptions by Tuesday morning. The emergency numbers 110 and 112 are also affected in some areas. You can read more about this >>> here.
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Update, 7:22 p.m.: Vodafone names the reason for massive network problems
The reason for the massive disruptions at the mobile operator Vodafone was the failure of a central control element for the Vodafone locations in Munich, Frankfurt and Berlin. As a result, the affected customers could not log into the network and establish no data connections.
Accordingly, the malfunction occurred at 1:50 p.m. From 3:30 p.m., the affected customers were brought into the network in a controlled manner. From 5 p.m. the situation normalized. The technical experts worked flat out on the exact cause analysis and the sustainable fault clearance. The network elements would be observed very closely in the coming night and on Tuesday.
Vodafone apologizes to the affected mobile phone customers for the inconvenience.
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Update, 8:52 p.m.: Vodafone reports: Problem solved!
Vodafone announced on Twitter that the malfunction has been resolved. If you still have difficulties, you should restart your device.
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Cover photo: Montage: Screenshot Twitter / Vodafone, Federico Gambarini / dpa
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