Jakarta –
Meandering queues at different stops Trans Jakarta this morning. Apparently, the queue was triggered by a change in the card system for entering and exiting the TransJakarta bus stop.
A number of potential passengers have also posted their complaints on social media. Here are five facts summarized detik.com related to queues at the bus stop Trans Jakarta due to changes to the card system:
Passenger complaint
One of the places where there are queues is the TransJakarta Pinang Ranti bus stop, East Jakarta. From the photo uploaded by one of the potential passengers on social media on Tuesday (4/10/2022), a meandering queue can be seen at the TransJakarta Pinang Ranti bus stop.
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Also, there were long queues at the TransJakarta Flyover Raya Bogor (Pasar Rebo) bus stop. Potential passengers complained that the queue was triggered by a blocked transport card.
One of the TransJakarta users, Nurul Fajar Oktavia, said the queues were due to the implementation of the one-passenger card policy.
“TransJakarta applied 1 card for 1 person, so if the card has been exploited (previously not yet) tap out), it can not betouch return, must be removed first and the minimum balance is IDR 5,000, “he explained detik.com.
Nurul admitted that he queued for up to 15 minutes before he could finally board the TransJakarta bus bound for Kuningan.
Another passenger, Ricky Panggabean, also experienced the same thing. He said many passengers had their cards blocked because they didn’t have time to withdraw on the previous trip.
“Because there is a new policy, you have to touch and touch. And most of them are blocked because someone gets off without going through the bus stop. The blocked one has to be touched three times, the first touch fails because it is blocked, the second touch unlocks, the third touch can only enter, “he explained.
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The long queue is displayed when TransJ stops. (Photo: Special Doc.) |
Residents criticize the less socialized system changes
This system change has been complained of by a number of potential passengers. One of the passengers, Ancella (35), complained about the lack of socialization from TransJakarta.
“Yes, there were a lot of old cards that needed to be restored as if we were taking the MRT, the LRT, the old cards needed to be restored, right?faucet first so that it can work on the system. Now, there is no socialization, suddenly everyone had to queue for the tap this morning, ”Handmaid said at the S Parman TransJakarta bus stop, West Jakarta, on Tuesday (4/10/2022).
He said TransJakarta did not provide socialization with regards to restoring the cards. So, according to him, potential passengers will have problems when they want to go to the office.
“Yes, there is (socializing). I mean, we are working people, so we have to hurry in the morning, now the roads are much more congested because of the WFO, so it takes a long time to queue. The la bus stop door is very small, “he said.
Another passenger, Rizky (26), also complained about the new policy for a passenger. According to him, the policy will only add to the queue during business hours.
“That’s why when there was a new policy, I only discovered it today. Then, on the one hand, the cards that cannot be shared with other users are a bit uncomfortable. Because then when they come home from work, especially in crowded bus stops, there will be many passengers who lack balance and who also have difficulty getting to work. touch And tap out“Rizky explained.
“Sometimes the agents are not on site. Well, if so, the other passengers usually help each other out. Now, after this policy is in place, it is a little inconvenient if the card cannot be inserted, while some buses stop often there are no agents. There may be a longer queue later, “he continued.
Another passenger, Dilla (28), also complained about the same thing. She believes that TransJakarta should conduct socialization one week before the start of the policy.
“In my opinion, this should have socialized a long time ago, at least a week ago. Because I’ve seen the recovery tool for a long time prepared there is a pole so that the system is connected. But if not informed and in an instant all this in the right morning I repotted everyone yes. In the future, there will be better socialization, “she said.
One of Lebak Bulus’ passengers on their way to Gatot Subroto named Nurul admitted that he had to queue up to get to Gatot Subroto. The card he had was blocked.
“He had (blocked). No explained actually, it just says there is a change in the system, tell me to touch the card 3 times, “Nurul said.
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