This has led to surprising conclusions. “In 90 percent of deliveries, the buyer didn’t have to sign a proof of delivery. That’s higher than before the corona virus.” Keeping more distance seems to be a new habit. According to the UA, this opens the door to fraud and the consumer can report that the package has not arrived.
The researchers tested the ease with which online stores proceed to return ordered products or refund if the consumer indicates that the package never arrived. Even if it is. “41 percent of allegedly undelivered packages were refunded without double-checking.” In 12 percent of the cases a thorough investigation was opened. In 47 percent of those reports, the consumer was asked to sign a “probate statement” to initiate an investigation or a refund.
