[2024] Server Management – Stable Operation, Maximum Security

Server Management Services – Configuration – Security – Monitoring – Troubleshooting

1. What is server management service?

Server management services are services that manage, maintain, and monitor servers to ensure performance, security, and stable operation.

Service providers perform tasks such as system installation, configuration, performance monitoring, server security, data backup, and technical support. This service helps businesses focus on running their business without worrying about technical issues with their servers.

2. Benefits of using VinaHost’s server management services

With VinaHost’s server management services, customers will receive maximum technical support. VinaHost’s technical department shall perform all administrative tasks under the responsibility of a department equivalent to the Customer’s system administration position. These include:

With VinaHost’s server management services, customers will receive maximum technical support.

2.1. Installing and configuring key services on your web server

• Use Apache, Nginx, PHP, MySQL, Exim, BIND, or similar software on Linux.
• Optimize your configuration based on usage statistics or customer requirements.

2.2. Installation of other software and services according to customer requirements

• We advise you on the selection of software and services that provide functionality based on your requirements.
• Install and deploy technologies, software, and services that are compatible with your system configuration.
• Perform detailed configuration of the software and guide customers on how to use it.

2.3. Transfer data from servers of other providers to VinaHost’s service packages.

Our technical team ensures that no data is lost, service interruption is minimal, and the configuration is suitable for VinaHost’s server infrastructure, ensuring the best performance and security for your new system.

2.4. Check for periodic system updates

• We check and update patches every week.
• We update new versions of our operating system and service software at your request.

2.5. Install and configure a firewall to limit DDOS attacks.

• Deploy automated DDOS prevention tools.
• Monitor and address small and medium-sized DDoS attacks.
• Configuration according to customer usage requirements.

2.6. Identify and address security vulnerabilities

• We use automated tools to periodically check our servers for security errors.
• If there are signs of a sabotage attack, learn and analyze the attack methods and deploy appropriate preventive measures.
• We assess the security level of the source code in use, check the client’s website management processes and advise solutions.
• If necessary, we use these data backups to restore website operation in the event of an attack.

2.7. Configure data backup mechanisms according to customer requirements

• Configure backups on the customer’s server or VinaHost’s backup service (backup.php).
• Configure daily, weekly, or monthly backup rotations.
• Configure filtering of unnecessary data when performing backups.
• Recover data from backup if necessary.
• Check periodically on a weekly basis to ensure that your data backup system is operating reliably.

2.8. Use VinaHost’s monitoring system

• Our servers/VPS are monitored by our 247 staff at all times and we intervene and resolve any issues as soon as they arise.
• Monitor the server’s underlying services (SSH/Apache/Nginx/MySQL), network connectivity, and used server resource levels.
• Configure the system to send automatic notifications via email to VinaHost’s technical department and customers when there is a problem with your server (upon request).
• We provide statistical information about resource usage to provide advice on server upgrades or website configuration optimization where necessary.

2.9. problem solving

• Address web server and related service issues in accordance with VinaHost’s alert system or notifications from Customer.
• Address web server and related service issues in accordance with VinaHost’s alert system or notifications from Customer.

2.10. Support issues related to website source code requirements

• Identify and determine server configuration requirements to meet the client’s website source code requirements.
• When you transfer your website source code from another vendor to a new server at VinaHost, we make sure it works as reliably as your current server.
• Check the server for causes of access/display errors for individual websites.

2.11. We monitor your website to evaluate and advise website optimization solutions based on GTMetrix/Google Pagespeed Insight.

• By using website performance assessment tools such as GTMetrix, Google Pagespeed Insight, combined with analytical techniques such as using “Waterfall” site resource load metrics tables and other techniques, VinaHost allows coders to We categorize and suggest the most viable solutions that can be fine-tuned to optimize your website to the highest level.
• Basic SEO site evaluation assistance for clients without SEO staff.

2.12. Basic and advanced enhanced system security procedures

VinaHost is committed to implementing system security procedures on Customer’s server systems, including:
Use a password that is difficult to guess.
Protects root login information in system management interfaces (cPanel/DirectAdmin, etc.).
You can use SSH keys to secure your server system login method via SSH and only allow login from VinaHost system IP sources.
Set up a firewall on your server system to manage the following attack methods: Brute force, DOS ICMP floods, limiting the number of accesses, controlling the number of open ports on server systems,…
Protect your systems at the physical infrastructure level with the help of DataCenter.
Set up a file audit process on your system using Tripwire, Aide, etc. to monitor changes on your system.
We monitor the number of files appearing in our customers’ source code daily to determine if any changed or uploaded files are suspected to be hacked.

2.13. Basic level pentest website

System administrators periodically perform pen tests once a month to check for security errors on customer sites.
Pentesting Testing activities are at a basic, non-intensive level that does not affect the source code (using a “black box” pentesting style for testing).

3. Customer Responsibilities

To ensure that server monitoring and management is performed at the most optimal level, VinaHost technical department revokes the highest level administrative rights and restricts some access rights that interfere with server configuration.
All administrative tasks on the server are stored and handed over to the customer upon request.
Customer must notify VinaHost technical department when making changes to upgrade website source code that may affect website operation or server security level.
Server management services are the optimal solution to help businesses and individuals operate their server systems effectively, safely, and reliably without worrying about complex technical issues. If you need advice about our services, please contact VinaHost immediately.