Cancellation policy Right of cancellation You have the right to cancel this contract within one month without giving any reason. The cancellation period is one month from the day – on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more goods as part of a single order and this is or will be delivered uniformly; In order to exercise your right of revocation, you must send a clear declaration (e.g. a message with the Post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. Consequences of revocation If you revoke this contract, we will have you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than the one we offer, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. Reasons for exclusion or expiry The right of revocation does not apply to contracts – for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer; – for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded; – for the delivery of newspapers, magazines or magazines with the exception of subscription contracts. The right of withdrawal expires prematurely in the case of contracts – for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; – for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature; – for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery. The sample cancellation form can be found below our general terms and conditions / customer information.
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