Home » Business » Ryanair plans to reimburse 90% of customers by the end of July … but beware if you went through an online agency

Ryanair plans to reimburse 90% of customers by the end of July … but beware if you went through an online agency

The airline Ryanair hopes to have reimbursed by the end of July most of its customers who saw their flight canceled in the context of a health crisis, between March and June.

“Since our Dublin office reopened on June 1, additional reimbursement staff have been trained to clear the backlog of refund requests. All March cash refund requests have now been processed. End June, 50% of April cash refunds have been processed. All May refunds and most June refunds will also be processed by the end of July. ” “These figures include passengers who have accepted travel vouchers and / or free changes on flights which are now operated by Ryanair during the months of July, August and September”, specifies the low-cost company.

“More than 90% of passengers who booked directly with Ryanair and who requested a cash refund for a trip between March and June will receive their refund before the end of July”, assures Ryanair CEO Eddie Wilson.

A problem with online travel agencies

“It is worrying, however, that a significant number of our customers, who have made bookings through unauthorized third parties (online travel agencies), have not yet received their reimbursement because the agents of online travel gave Ryanair false email addresses or fake virtual credit card information for these customers “, he continues.

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